Founded in 2013, Slots Heaven started life primarily as a destination serving dedicated slots fans. However, today the site (which is part of the well-established Gibraltar-based Mansion Group, owners of Casino.com) has expanded to include a range of other game types, and now offers much more than just slots – including a top-notch live dealer casino.
As part of the Mansion Group, Slots Heaven has access to some of the best software providers in the industry. The live dealer games at Slots Heaven are powered by gaming giant Playtech.
After navigating to the 'Live Casino' lobby, players are given access to four main gaming tabs - Blackjack, Baccarat, Roulette and Casino Hold'em - which are then broken down into sub-genres. A simple click of the "Play" button will then release a pop-up window and initiate the game.
The overall experience at Slots Heaven's Live Casino is very slick. Loading up the live dealer games is speedy and streamlined thanks to flash. The lobby itself is very easy to navigate, with a simple menu displaying the four basic game categories.
Once you've selected a category, you can view the selection of active tables, which includes details such as the the dealer's name, the type of game, the betting limits, and whether or not the table is at capacity. Then, once you've joined a table, the gameplay experience is everything you would expect of Playtech – visuals are clear and high-quality, and there is very little lag time, provided you have a decent broadband connection.
Another smart feature of the lobby is the preview window, which provides a video preview of the casino space and displays the dealers and tables – a nice introductory touch for novices or first-time live dealer players before they join a table.
Live roulette betting starts from as little as £1, while all other live dealer games have £2 minimum stakes (£5 for Live Casino Hold'em). Within each game, players are able to increase or decrease their bets by simply clicking the chip icons. One handy feature you'll find inside each live dealer game is the "My Bets" options. Situated under the chips tray, this feature allows you to save and name your four favourite bets so you don't have to waste time setting your chips between spins.
As you would expect, various in-game options such as sound, size and stream quality can be toggled, but the main feature you'll want to take note of is the mini-game option. By hitting the camera icon you can minimise the video stream, increase the size of the gaming table and open up a separate window. Inside this window you can choose to play a second game, which means you can enjoy twice the action and twice the fun – a great feature for keen multi-taskers.
When it comes to giving you extra, Slots Heaven offers a generous range of bonuses. While various weekly bonuses will ebb and flow, the site's welcome bonus is a constant. This bonus boosts players' first deposits – though it does typically come with wagering requirements.
The other constant you'll find at Slots Heaven is its loyalty scheme. Each time you play for real money you'll earn points, and over time these points can be exchanged for bonus cash and free bets.
To keep players happy, Slots Heaven provides dedicated 24/7 support. Accessible via phone, email or live chat, the support team will assist you with anything and everything related to your account. When playing Live Casino, you'll also find that pop-up chat windows with customer advisors will appear every now and then within the lobby to offer assistance.
When it comes to depositing cash into your account, Slots Heaven offers a wide range of methods, including bank transfer and major credit/debit cards like VISA and MasterCard. Players can also deposit using e-wallets like Skrill, Neteller, EntroPay, and PaySafeCard. Deposits are instant, with a minimum requirement of either $15 or $20, depending on the method.
The withdrawal process is slightly more convoluted, requiring players to first verify their identity with photographic ID and proof of address. Once an account is verified, it can take anywhere between 1-2 business days to withdraw via Neteller, right up to 21 business days for bank drafts.
Despite what the name might suggest, Slots Heaven is more than just a haven for slots lovers – with a decent selection of live dealer games, top-notch software from industry leader Playtech, affordable betting limits and some standout features, the site's live casino offering is up there with the best.
|top-notch software from industry leader Playtech||limited number of branded slot games offered|
|affordable betting limits|
|decent selection of live dealer games|
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