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Grosvenor Live Casino Review

by Gambling.com™

Grosvenor live casino was launched by Rank Group as part of its Grosvenor online casino site. It's licensed in the United Kingdom by the Gambling Commission and offers software from Authentic Gaming and Evolution Gaming.

The casino features the full range of live dealer games like roulette and blackjack. You can also play a selection of exclusive Grosvenor-branded live dealer games and bet on actual roulette wheels in London's iconic Grosvenor Victoria.

Grosvenor live casino is available on desktop and mobile through dedicated native apps. The live casino mobile app won the prestigious EGR Operator Award in 2018.

And if you live in the UK, you can take advantage of the new Grosvenor One account and earn points across the firm's land-based and online casinos.

Let's hit the live dealer tables at Grosvenor casino and see how it compares to the best online sites.

ProsCons
Personal, friendly live casino from the UK's oldest casino firm Website is in need of some modernising
Exclusive Grosvenor studio tables including blackjack and roulette Welcome bonus only valid for 7 days
Lots of host offers tailored towards live casino players

Welcome Bonus

Grosvenor Casino has an exclusive welcome bonus offer just for live dealer players. The promotion works like a standard deposit match. Make a first deposit up to £200 and the amount will be matched 100%.

There is a minimum buy-in of £20 to be eligible and the bonus cash can be used on any live casino game you like. The wagering requirement is a bit high - 25x the deposit plus bonus - and you will only have 7 days to clear it. Only live roulette contributes 100% towards the bonus total. All other live casino games contribute 50%.

Other promotions: Grosvenor live casino players can take advantage of regular live host offers on some of the tables. The site runs plenty of Grosvenor Exclusive tables with friendly hosts who offer the "personal touch".

The hosts will also run various promotions depending upon the day. Offers include random prizes, enhanced odds on selected games, and lucky number bonus payouts. Most host offers run from 7pm until midnight UK time.

In general, the host offers are reasonably generous. For instance, the Lucky Number promotion features a special number on Grosvenor Roulette and Grosvenor Speed Roulette. If the lucky number matches any of the previous 10 winning numbers, every qualifying player will share £100 in cash.

Enhanced Odds, meanwhile, boosts six live roulette numbers at random, increasing the payout to 40/1 instead of 35/1. VIP blackjack players can win £30 in cash if they win three hands in a row as part of the Winnings Boost host offer.

Grosvenor One: Grosvenor One is the new account for casino customers. It acts as a single wallet which can be used in land-based Grosvenor casinos and online. The casino is offering new Grosvenor One account holders a £30 no-deposit offer with a 30-day validity.

In addition, Grosvenor One customers can enjoy tailored promotions and exclusive offers like free spins and free cash.

Type

Payment Amount(%)

Matched Amount

Promo Code

Claim Now

Bonus

-

£20

No Code

18+ New Customers Only.First deposit only. Min £20 deposit. 5x wagering. T&C Apply. Gamble responsibly. www.begambleaware.org

Registration

Registering a new account at Grosvenor Casino is simple. You will need to create a unique username and password for security, but it is possible to log in later with your land-based Grosvenor Casinos membership card if you have one.

Deposits can be made once your account has been verified. In order to make a cash-out, you will also be asked to upload a scan of your passport or driving licence, plus a copy of a recent utility bill.

Although the software at Grosvenor Casino is due an upgrade, we still found it easy to upload all the necessary documents and get our account verified within a few hours.

Payments and Banking Methods

Our team found it easy to make deposits into their Grosvenor live casino account. Casual gamblers can deposit as little as £5 but you will generally need to deposit a little more to access many of the live casino games.

The Grosvenor One card can be used to withdraw online cash from any land-based Grosvenor casino. But you can also make withdrawals direct from your online Grosvenor casino account. The minimum cash-out amount is £10 but you are allowed to withdraw your balance if it is less than £10.

Bank transfers take around 2-5 business days but it's not unheard of to receive cash earlier than that. Don't forget to have a utility bill and copy of a passport or driving licence if you are making a first withdrawal. You may also have to explain your withdrawal request if it is made straight after making a deposit.

Payment Method

Name

Deposit Amount

Withdrawal Amount

Withdraw Time

PayPal

-

£ 5 Min - £15,000 Max

3-5 Days

Skrill

-

£ 5 Min - £15,000 Max

3-5 Days

NETELLER

-

£ 5 Min - £15,000 Max

3-5 Days

MasterCard

-

£ 5 Min - £15,000 Max

3-5 Days

Maestro

-

£ 5 Min - £15,000 Max

3-5 Days

VISA Electron

-

£ 5 Min - £15,000 Max

3-5 Days

VISA

-

£ 5 Min - £15,000 Max

3-5 Days

Desktop/Mobile Experience

You can access the live casino at Grosvenor through your web browser once you log on. There is no need to download any special software, but make sure the site has Adobe Flash enabled before you hit the games.

Grosvenor Casino's desktop client has been in need of an upgrade for some time. It's still easy to navigate but in general it looks a little tired and uninspiring.

The live casino does at least have pride of place in the tabs at the top of the Grosvenor casino lobby. Games are divided into game type (live roulette, live blackjack, live baccarat, etc) and there is a selection of 'Featured Tables' which can be accessed with a single click. Helpfully, each game tab has an information button which displays the min/max bets, opening times, and further details.

Confusingly, Grosvenor live casino has two lobbies for games. Authentic Gaming's tables can be accessed through the regular Grosvenor lobby. Evolution Gaming have a dedicated game lobby on the site which features dozens of tables.

You can download the award-winning Grosvenor live casino app on both iOS and Android devices. However, you can also access a basic Grosvenor casino website through your smartphone browser.

The mobile app was only launched in 2017 but it's head and shoulders above the regular mobile casino page. Games are easy to find, and you can adjust the screen size with a single swipe. Grosvenor Casino app players will also get a £20 bonus just for downloading the software and making a deposit.

Most of Grosvenor's live casino games have been adapted for mobile play, including the majority of the Evolution Gaming titles. It's easy to switch views and optimise your touch-screen to fit in the whole table and a small dealer window.

HD streaming is also available on Grosvenor's mobile software, and you can access unique roulette and baccarat games streamed live from the London Victoria Casino.

Grosvenor Live Casino Screenshot
Grosvenor Live Casino Screenshot

Game Variety at Grosvenor Live Casino

Grosvenor online casino has one of the widest ranges of live dealer games around. You can play some unique live casino games you just won't find anywhere else.

Branded Grosvenor studio dealers man exclusive game tables but you can also bet on auto-roulette and baccarat games beamed in live from the Grosvenor London Victoria casino in the UK.

The actual live casino software at Grosvenor is powered by Evolution Gaming and Authentic Gaming, two of the biggest industry providers. NetEnt also provide a Premier Roulette variant with top stakes of £75,000 a spin.

There is a full range of roulette, blackjack and baccarat available, plus the usual game show fun like MONOPOLY Live. You will also find a selection of VIP live casino games in a separate tab. These include Salon Privé games like live roulette £100-£10,000) and live baccarat with a top bet of £15,000.

Streams: You can choose from low, medium, high and HD streams at Grosvenor live casino. Change the settings in the Evolution Gaming lobby when you pick a game. If your web connection is poor, the game will auto-select the lowest-quality stream possible unless you choose otherwise.

Streams are provided from land-based casinos in the UK on games like Auto-Roulette, and from the USA in games like Authentic Gaming's Foxwoods Roulette. Some games have special camera angles like Immersive Roulette with its slow-motion replay and close-up view.

Croupiers: The croupiers at Grosvenor live casino are well-trained and friendly. The usual issue of bored-looking croupiers still affects some of the games, however.

The most outgoing dealers are in the game shows like Dream Catcher and Lightning Roulette. However, all croupiers in the live casino will answer questions quickly and directly via the chatbox.

Grosvenor Exclusive Studio: What makes Grosvenor live casino stand out from their rivals is the exclusive tables. The casino has a dedicated studio featuring baccarat, roulette and blackjack tables manned by branded UK Grosvenor dealers. All games are powered by Evolution Gaming. You can also bet on real-life wheels straight from Grosvenor London Victoria casino (£1-£10,000).

Game stakes vary, but the £0.50-£100,000 limits on Grosvenor Roulette are the biggest we have seen online.

Live Roulette: There are over 20 roulette tables in the Grosvenor live casino. Variants include Lightning Roulette with big bonus bets, regular European Roulette, and Slingshot with a La Partage rule like in French Roulette.

In general, table limits are the same as in most Grosvenor casinos around the United Kingdom. However, the upper limits are much higher than at a lot of online casinos. Branded Grosvenor Roulette, for example, can be played for as much as £100,000 a spin.

Grosvenor Speed Roulette is the highlight of the bunch at this live casino. It's perfect for casual gamblers and VIPs alike, and bets range from £0.20-£200.

Foxwoods Roulette features an actual table streamed live from Foxwoods Resort Casino in the USA. Watch your fellow gamblers via webcam and bet on the same wheel.

While most live roulette games are conducted in English, there are several foreign-language tables like Turkce Roulette and Arabic Roulette.

Live blackjack: Grosvenor live casino has over 30 blackjack tables to choose from. Stakes start at £1 in Free Bet Blackjack, but regular live Classic Blackjack starts at £5 a hand. Join up to 500 fellow players, and enjoy the company of two presenters, in Blackjack Party from £0.50 a hand.

Live baccarat: Grosvenor uses Evolution's full range of live baccarat games. Dealers are mostly female and well-dressed. You can also view a history of previous results via the Big Road displayed in each game.

Other games: Other than dice game, Super Sic Bo (£0.20-£2,500), you can play Live Casino Hold'em, Live Ultimate Texas Hold'em, or Live Three Card Poker on the Grosvenor Casino site. As with most Evolution-powered live casinos, stakes on these games start low, around £0.50-£1.00.

Game shows: The game show tab was recently added to the Grosvenor site. Games start from just £0.10 and include Deal or No Deal, MONOPOLY Live with special bonus payouts, and Dream Catcher.

Game Providers

Game Provider Evolution
Game Provider Bede

Betting Limits

Grosvenor Casino has some of the most varied betting ranges we've seen. Most game shows and roulette games can be played for as little as £0.20, but the upper limits are as high as £100,000 for branded Grosvenor Roulette.

Customer Support

Grosvenor Casino offers a wide range of customer service options. The support is excellent and the staff dealt with our queries swiftly.

Phone support is available from 8am, but live chat is open 24/7. Even the email support service was quick, and we didn't have to wait a day to receive a response.

There is also a detailed FAQ page on the Grosvenor Casino site which answers popular queries on account and technical issues, promotions, and deposits.

Responsible Gambling Features

As a UK-licensed site, and the UK's largest casino chain, Grosvenor takes its responsible gambling duties seriously. As soon as you register you can set daily, weekly or monthly deposit limits. Limits take 24 hours to take effect. You can also reverse any pending withdrawals you might have on the site.

As well as setting limits, you can ask to receive a Reality Check - a reminder on how long your gaming sessions are and how much you are betting. The 'Take a Break' function lets you program a scheduled temporary break from a day to six weeks.

In addition, you can choose to be self-excluded from the online casino. On your account, you also have the option to self-exclude from all Grosvenor land-based casinos too.

Our Verdict

There's plenty to admire about Grosvenor live casino. It has a huge range of games, not all from the usual Evolution Gaming portfolio. The award-winning mobile app is easy to use too, and it's always nice to see some tailored deposit bonuses for live casino players.

What sets Grosvenor apart is the branded tables and host offers. Grosvenor really makes full use of its branding and land-based London setting to give customers a great all-round experience.

Even if you've never set foot in a Grosvenor casino, you can play your favourite table games against Grosvenor dealers. Sign up and see why this new live casino is winning all the plaudits.

Company Information

Address:

Statesman House Stafferton Way Maidenhead SL6 1AY

Products:

5

Support Hours:

8am – 11:59pm GMT

Phone:

+08 000 831 990

Overall Rating [ 4.6/5 ]

Game Variety - 4/5

Game Quality - 4.5/5

User Experience - 5/5

Bonuses - 5/5

Supported Platforms

Other Grosvenor Products

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