Bonuses are a great way to get introduced to the casino, experience new games and keep those districts fun for everyone. Unfortunately some scoundrels can try to misuse bonuses which leads to less coins in the street for you, a real Highroller. Until Metrocity can get Batman on retainer, the following rules are needed to help keep everyone on the straight and narrow. The support crew will review all cases individually to spot the honest mistakes from monkey business.General bonus terms for all bonuses - unless specifically stated:
1. All bonuses are limited to one per person, per household, per computer or per IP unless otherwise specified.
2. A minimum deposit of €10 (100kr, $10, £10) is required to claim the Welcome Bonus.
3. Players from the UK that deposit via Skrill (Moneybookers) or Neteller are not eligible for the Welcome Bonus.
4. Any bonus deposit and possible winnings connected to the bonus will be locked to casino until the associated wagering requirements have been completed.
5. All casino bonuses need to be wagered a minimum of 35 (thirty five) times before the funds can be withdrawn. For 150% (or above) bonuses have to be wagered 40 (forty) times, 200% (or above) bonuses have to be wagered 45 (Forty Five) times.
6. The 50 free spins received as part of the Welcome Offer will be distributed over the course of 5 days (10 per day for the following 5 days). You will need to visit the 'Rewards' section every day to collect your free spins. The Welcome Offer Free Spins are valid for a period of 24 hours only. The 50 Free Spins will be distributed as follows:
• Day 1: 10 Free spins on Warlords: Crystals of Power
• Day 2: 10 Free spins on Jungle Books
• Day 3: 10 Free spins on Gold Lab
• Day 4: 10 Free spins on Starburst
• Day 5: 10 Free spins on Second Strike
Due to game restrictions in Canada, Day 1 Free Spins will be on Sticky Bandits and Day 4 on Spinions for Canada residents only.
7. Unless otherwise stated, the winnings from any free spins received as part of a bonus on Highroller must be wagered a minimum of 35 (thirty five) times before the funds can be withdrawn.
8. If any part of your Welcome Offer or further bonuses is not credited automatically, please contact our backup team immediately on live chat so that it can be credited manually. If the deposit has been played before the bonus is credited, the bonus will not be granted.
9. Please allow up to five minutes for any bonus to be credited.
10. Unless otherwise stated, players from the following countries are not eligible for the first deposit bonus and/or any other deposit bonuses: Croatia, Ukraine, Pakistan, Latvia and Thailand.
11. Residents of the UK are only entitled to bonuses and offers listed on https://highroller.com/en-gb
12. If not stated otherwise, each offer is valid only during the date it was originally sent.
13. Please note that different games contribute a different percentage towards the wagering requirements:
• Slots and other games: 100%
• All games classified as classic slots: 75%
• 1429 Uncharted Seas, Blood Suckers, Kings of Chicago, Jokerizer, Mega Joker, Simsalabin, White Rabbit: 75%
• Roulette and Live Dealer Roulette: 35%
• All Blackjack & Baccarat, Casino Holdem: 10%
• All other Table games and Live Casino games: 20%
• All Video Poker: 10%
• Wish Master, Castle Builder 1 & 2, Dead or Alive, Double Dragons, Dr Jekyll & Mr Hyde, Eye of the Kraken, Pearls of India, Robin Hood, Tower Quest, Super Monopoly Money: 0%
14. You can request a withdrawal from your deposited amount prior to meeting the wagering conditions. However, the bonus amount and associated winnings will be forfeited.
15. Unless otherwise stated all deposit and free cash bonuses expire after 30 days. Bonus funds and winnings will be forfeited upon expiry of the bonus.
16. Unless otherwise stated any free spins received as part of a deposit bonus will expire with 3 days.
17. For any bet, placed bets are deducted from your cash balance. If no cash balance is available then the bet placed is deducted from your bonus balance.
18. Until the play through requirements have been met, the maximum bet that can be placed is €5 (50kr, 50SEK, $5, £5). This includes double up wagers after the game round has been completed. For example, wagering winnings from a game round on red/black.
19. On occasions, games may appear on the site that are restricted in the territory you are playing from. Wagering of any bonuses will not be available on these games. Should you receive free spins for a game that is restricted in your territory please contact support so they can be changed to an appropriate reward.
20. Any bonus can be removed prior to any wagering conditions being met. Please contact Highroller backup squad at [email protected]
, who will kindly oblige.
21. Only one bonus can be claimed at one time. Deposit related bonuses cannot be 'stacked'.
22. Claiming game winnings from 'free spin' or 'bonus' features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will result in the removal of all associated winnings from wagering associated with the initial bonus funds.
23. The use of bonus funds purely to progress through the bonus stages of games such as, but not limited to, Scrooge, Devil's Delight, Champion of the Track, Wish Master, Builder and Robin Hood can result in the winnings from the final bonus round voided.
24. Any level-up game awarded during progression through the Highroller districts must be claimed and played from the 'Rewards' section within 7 days of being active, otherwise any rewards will be forfeited.
25. Highroller.com reserves the right to void any bonuses and/or winnings obtained by breaking the bonus terms and conditions or any other fraudulent behaviour.
26. Highroller.com reserves the right to permanently close the account of players who repeatedly attempt fraudulent behaviour or breach bonus terms on more than one occasion.
27. Highroller.com reserve the right to update these rules at any time.