The live casino at 21 Casino has been in operation for a number of years, with the platform kicking off back in 2015. It is powered by two of the leading companies in the space, NetEnt and Evolution Gaming.
This live casino is licensed in the UK, Sweden and Malta and there is also a traditional casino offering available to players.
There is a massive selection of games in both the standard casino, as well as in the live offering. This review looks at what makes the live casino offering tick and what areas it may need to improve.
|Great selection of live casino games||No dedicated app for mobile users|
|Good variety of different game variants||No telephone customer support|
|Platform powered by NetEnt and Evolution Gaming|
If you have yet to sign up for an account with the 21 Live Casino, you can avail of the welcome bonus offer. This is a two-pronged deal, combining a deposit bonus and a no deposit free spins offer.
You will get 21 free spins for the Book of the Dead slot initially after you have confirmed your new account. Any winnings from the spins need to be wagered x35 before cashing out and the max bet per spin is £5. Make sure that you attempt to meet these requirements within ten days of receiving the spins. We love no deposit offers and you have the chance to earn as much as £100 from this particular deal.
The second part of the offer is activated when you make your first deposit. This sees your deposit amount matched 121%, allowing you to get as much as £300 worth of bonus funds. You have 30 days to meet the x35 wagering requirements for these funds.
We did notice when looking at the terms and conditions of the offer that you cannot avail of the bonus if depositing via Skrill or Neteller, so do be careful.
There are also certain games that contribute differently towards your wagering targets. Most slots contribute 100%, while some contribute 20% and even 0%. There is a 10% contribution for table games, video poker contributes 5% and you cannot use jackpot games or other types of games to hit your targets.
We found the signup process for the 21 Live Casino to be a piece of cake. You will be through the entire process in a matter of minutes once you follow the right steps.
There are a few different stages where you simply enter the usual types of information. This includes your full name, username, password, email address, date of birth, gender, full address and confirm that you are at least 18 years old and are in acceptance of the platform's terms and conditions.
You will then receive a verification email from 21 Live Casino. Before you are able to take out funds from your account, you will have to partake in the identity verification process. This requires you to send scans or photos of key documents to the 21 Live Casino team. You need to send proof of identity and proof of address (dated within the last three months). The team will then take up to 48 hours to give you the all-clear.
Certifying the identity of account holders is now the norm among licensed operators. If this step is missing from an online platform, then we would be concerned.
There are a few different options for you to use when adding funds to your account. These are; debit card, bank wire, Neteller, Skrill, Paysafecard, Trustly, POLipayments and UKash.
These deposit methods will see your funds be processed almost instantly. You will need to deposit at least £10 and you even have the choice to add funds to your account via SMS.
Naturally, the options available for you when making a withdrawal are a bit more limited. You can remove funds using a bank transfer, Neteller, Skrill, or debit card. The e-wallets will generally process your withdrawal within 24 hours with the bank transfer taking up to 72 hours and debit cards sometimes taking as many as five days.
Do note if you are a high roller or hit it big on one of the platform's games, there is a weekly limit on you withdrawing funds which is set at £25,000.
2-5 Working Days
2-5 Working Days
The 21 Live Casino offering of games load quickly and the video quality is top-notch. This is the same as if you are playing on a desktop or on your mobile device. You can quickly and easily navigate around the site on both desktop and mobile thanks to the minimalist design. You will have all of the live casino game database in front of you in one place.
We found that the color scheme really makes the text pop out. For mobile players, they may be disappointed that there is not yet a dedicated app for the 21 Live Casino. However, you can still play through your mobile browser on both iOS and Android devices.
The playing experience is not worsened when playing on mobile whatsoever, the lobby is just slightly downsized compared to the desktop version. You still have access to most of the great games that are on desktop. All of the popular web browsers are well supported, no matter if you are playing on desktop, tablet or phone.
We found it very useful when you looking at the different game options that you can hover over a given game and it shows you its return to player percentage (RTP) and its level of volatility.
There is a nice diverse offering of games at the 21 Live Casino, better than a lot of its competitors. In total, there are 16 different live game types to chose from, each of which has its own selection of different tables with different variants and stake sizes.
Through this 21 Live Casino offering, you have access to roulette, blackjack, lightning roulette, baccarat, Super Sic Bo, Monopoly, Dream Catcher, Deal or No Deal, three card poker, ultimate Texas hold'em, casino hold'em, two hand casino hold'em, Texas hold'em bonus, DragonTiger, Caribbean stud poker and Football Studio.
The main providers of these games are market leaders, Evolution Gaming and NetEnt. We found the dealers in these various games to be well experienced. There are a number of great interactive features incorporated into the playing experience which adds nicely to the whole feel of the live casino.
All of these streams have HD quality and the dealers are very friendly, with a chat feature allowing you to talk with them during your session. The lobby system couldn't be easier to use, as you can quickly see what tables have open seats, clearly showcasing the betting minimums and maximums for that given game.
As there is such a good selection of live casino games an variants, the betting limits on offer vary massively. You can place bets for as little as £0.10 per spin for a lot of the roulette tables. This can go all of the way up to £100,000 per spin for the high roller options. You can bet as little as £0.50 per hand for blackjack, with high rollers betting up to £1,000 per hand. For the different poker variants, you are looking at a similar limit range as is seen with the blackjack offering.
Overall, we found that there is something for every type of player, from pure beginners to those who want to put a lot of money on the line with their live casino gameplay.
There is a VIP program that is part of the 21 Live Casino offering, but you can only take part in it if you are invited by the company. These lucky people are usually high rollers and they will get access to different rewards, such as nice cashback rates and free bets.
If you need to get an issue resolved with your 21 Live Casino account, you can send the customer support team an email or talk to them via live chat. These options are manned on a 24/7 basis, which is ideal. There have been times in the past when we had issues at off-peak hours on other platforms and have not been able to get the issue resolved as the customer support was not open at that time.
The live chat option is more suited to quick and more urgent questions. For emails, you can add more detailed info and except a response normally inside of a few hours. There is a FAQ section also on the site that will answer some of the more basic questions.
Responsible gambling plays a big role in the 21 Live Casino. There is an entire page in the footer dedicated to the platform's policy to responsible gambling. It details different features that can help problem gamblers, resources, tips and hotlines that can be used to seek help.
We found that the array of tools that can be used to protect players is very good. You are able to temporarily block your account, set deposit limits, have regular reality checks, close your account, check the history of your account and partake in the self-exclusion program.
We couldn't be happier with the 21 Live Casino offering. It does everything you could ever need, from a diverse offering of games and betting limits to a platform that runs smoothly on both desktop and mobile devices.
No matter what your bankroll or gaming preferences may be, if you are a fan of live casinos, 21 Casino is a great option for you.Visit 21 Casino Live Casino
"Over a decade spent working in the online betting world. I can truly tell you which operators are good and which ones aren't."