The PlayLuck casino review looks at the table games and slots customers have been able to play since the brand was founded in 2020. The games are powered by Aspire Global International Ltd, which is a market leader in the field. The core product is the casino but the site also features a live casino. The site has been approved by trusted casino reviewers.
|Package of bonuses for new and existing customers.||No 24/7 support but acceptable response times.|
|Wide range of slots and table games.||No bingo lobby but many alternatives.|
|Live Chat available|
New customers with PlayLuck can activate a welcome offer of up to £100 in the form of a match deposit bonus plus 100 free spins. The minimum deposit is £20 and the wagering requirements are 35 times the bonus. Games have different contributions in line with their play and the bonus expires after 21 days. The PlayLuck welcome bonus is easy to achieve within the eligible time frame and is transparent with no hidden Terms & Conditions.
In addition to the welcome package, current players with PlayLuck can benefit from a range of ongoing promotions, including the following:
The free spins expire after 24 hours. Any winnings from the free spins must be wagered 35 times before a withdrawal is allowed. PlayLuck’s general Terms & Conditions apply.
Customer can play games at PlayLuck in the categories of New, Slots, Classic, Table Games and Scratch Cards. The Slots lobby features a relatively small number of titles but including established favourites like Starburst, Book of Dead, Gonzo’s Quest and Goddess of Fortunes. However, the site scores highly on quality by offering excellent games from leading providers, such as Evolution Gaming, BetSoft, Microgaming and 1X2 Gaming.
PlayLuck offers a number of versions of the most popular table games of roulette, baccarat and blackjack. The range is small but includes European and American versions of roulette. The table game lobby is well-presented and each game is displayed with its name and an appropriate graphic. The game screens are clear and distinctive.
The return to player (RTP) is the proportion of the stake that is returned in percentage terms. So, if the RTP is 95%, over a sustained period of time players will receive £95 for each £100 staked. The RTP is a good measure of the value in a brand’s slots. PlayLuck’s RTP’s average at about 95% but several specific slots have a RTP of 96.75% which is outstanding value.
Registered members at PlayLuck can play a number of popular progressive jackpot slots. These games offer a life-changing win for a small stake. However, at the time of writing there were no news items about huge wins for six and seven figure jackpots are common.
The desktop version of the PlayLuck casino organises games under descriptive titles. It is easy to navigate to the various lobbies and a search facility makes for quick and seamless location of slots and table games. The main menu on the Home Page shows the name of each product and movement to each category is quick and simple.
There are downloadable mobile apps for iOS and Android devices. There is also a mobile version of the website which has the same features and easy to navigate. There are no mobile-specific offers with PlayLuck but mobile users can claim the standard signup offer and take advantage of ongoing promotions for current players.
Potential new players with PlayLuck visit the Home Page and click OPEN ACCOUNT. There are just two registration screens which require personal and account information. New accounts require a Username and Password. Customers must confirm they are aged 18 or older and acceptance of the site Terms & Conditions. The registration process is seamless and takes just a few minutes. Once a new account is registered, players are prompted to deposit funds which activates the signup offer.
Players can transfer funds into an active account using debit cards, Bank transfer and prepaid safe cards. Deposits are immediate and free of charge and the minimum deposit to activate the welcome bonus is £20. Withdrawals are can be made using the same methods and are subject to standard delays which are up to 48 hours. Some providers may impose a charge for carrying out transactions. There are no specific banking methods for areas or countries.
There is a wide range of betting limits at the PlayLuck casino. Players can enter at a low level and increase stakes as they get familiar with the games. The site does not document game limits but you can expect the minimum to be £0.10 per spin and the maximum depends on the game and the type of prize, either fixed or progressive.
There is Loyalty Program that offers additional benefits at each successive level, such as points, fast cash outs and free spins. The highest two of the six levels are by invitation only. Players graduate through the first four levels based on play after joining at the lowest level. The stages are Bronze , Silver, Golden, Platinum, Prestige and Premium.
Customers with PlayLuck can contact support staff from 08.00 to 00.00 VET seven days a week. The contact methods are email and Live Chat. There is no anecdotal evidence of poor response rimes so staff handle queries within an acceptable timeframe. However, there is no support by telephone.
‘Responsible Gambling’ is one of the options on the Information menu at the bottom of each page. PlayLuck offers the following measures to control gambling:
There are also processes in place that identify underage gambling which is immediately stopped. The PlayLuck site also displays banner links to bodies that support problem gamblers. Operations in the UK are licensed and regulated by the UK Gambling Commission. Play in other jurisdictions comes under the Malta Gaming Authority. Both regulatory bodies encourage the promotion of responsible gambling by their licensed operators.
This newly launched casino in 2020 provides a positive gaming experience across a number of products. Other sites may offer more games but PlayLuck offers all the most popular slots titles and table games. The welcome bonus is quite generous and easy to achieve. The operation is regulated by trusted bodies and offers a decent overall casino service.
Here are answers to some common questions about the PlayLuck casino:
"Over a decade spent working in the online betting world. I can truly tell you which operators are good and which ones aren't."
Game Variety - 2.5/5
Game Quality - 3/5
User Experience - 4/5
Bonuses - 2.5/5
Slots - 3/5
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