Reviewed By Dan Kilbridge
The British-based Bet365 has expanded to enter the U.S. market as sports betting has grown. Now, Bet365 casino is available in New Jersey only.
The company was founded in 2000. Bet365 is under the umbrella of the parent company Bet365 Group Ltd, which also includes poker, sports, skill, bingo, and additional casino options. Bet365's expansion to the United States comes under the name Bet365 USA.
With that in mind, let's see in this Bet365 casino review USA what the company offers to the American audience and player base.
|Brand name recognition||The user design is mediocre|
|Game quality||The mobile app is limited|
|Solid welcome offer|
|Customer support options|
Players in New Jersey can access the online Bet365 Casino from the desktop platform and mobile apps. The mobile app is available on both iOS and Android. For desktop users, you will find a barebones platform. The games are available toward the middle of the page as well as the game types listed in a horizontal menu across the middle of the site.
The mobile app for the Bet365 online casino is a bit better looking, but it does still leave a lot to be desired with a less than intuitive design as well. Review Bet365 sportsbook and you will find the app on the betting side is a lot better than the casino counterpart.
Players can find the registration button in the upper right-hand corner of the page, next to the log-in button. This account is also valid for Bet365 sports as well.
The registration process at Bet365 Casino is on a single page. With other online casinos, it is usually done over the course of two or three steps, with certain information coming at different steps.
Here is what Bet365 Casino requires:
After you create an account including your user name, password and 4-digit PIN, Bet365 Casino will need to confirm your location. This is to ensure that you are using Bet365 from a location where it is legal to do so.
To do this, Bet365 uses geolocation software. This software locates your IP address. If your IP address is within a state where Bet365 Casino is legal, you will be able to access the Bet365 promo codes and start playing instantly.
If you have an account already but have primarily played Bet365 sports, make sure to use the same account for Bet365 Casino. If you try to create a second account, you might wind up with both accounts being banned. It is against the terms of service for an individual to have multiple accounts.
You might also need to supply additional verification if there is information about yourself that doesn't match the database that Bet365 uses. When this happens, you will need to provide a picture of your photo identification. There could be a delay in confirming your account because Bet365 might need to manually review the identification you provide.
To locate a comprehensive list of the banking information, Bet365 provides a one-stop-shop that illustrates all the different methods for casino deposits and withdrawals as well as minimum and maximum amounts.
You might not be familiar with all the methods above because they are rarely used in other types of transactions.
The Bet365 Play+ Casino Card is a card given to the player directly by Bet365 Casino. This card is somewhat like a debit card as you can use it for ATM withdrawals. This card can be used for expedited deposits and withdrawals.
PayNearMe is an in-person cash transaction. This is usually performed at retailers such as 7-Eleven, CVS, and Family Dollar.
Skrill is an eWallet or virtual wallet service, somewhat like PayPal.
As you can see, different methods offer varying processing times. In general, to use PayPal for a casino withdrawal, you will need to have used it for the deposit. The same tends to apply for a Visa casino withdrawal and MasterCard. However, in our experience, the ones with a 1-5 day timeframe usually process closer to the 1-day timeframe. A mailed check it is not an option with Bet365 Casino, but there are plenty of other methods in play for Bet365 live play.
Available through Gambling.com players can receive a welcome offer for Bet365 Casino. This offer is a 100 percent deposit match up to $500. The minimum amount for this offer is $10. To access the bonus funds from this offer, players must participate in Bet365 online betting at 20x the combined balance of the initial deposit and the bonus. For example, if you deposit $20 and get a $20 bonus, you will need to wager $800 to withdraw the $20 bonus.
This is currently the only offer players can use at Bet365. However, new promotions can be added at any time, so players should look out for them daily.
Uncover the Bet365 Promo Code
The Bet365 Casino app is available on iOS and Android. With over 300 reviews on the Apple App Store and north of four stars cumulatively, the app is critically acclaimed. A lot of the compliments coming in are regarding the withdrawal time and the general use of the app. When you start the app, you will need to allow Bet365 to check your location.
After this, you'll be able to start exploring the app and playing the games.
Bet365 is currently legal in three states but only available in one. The three states in which the Bet365 Casino is legal are New Jersey, New York, and Colorado. At the time of this Bet365 Casino review, Bet365 Casino is only available for play in New Jersey.
In August 2020, Bet365 Casino arrived in New Jersey. When the international company came to the state, it became the 22nd online casino there. The online casino is partnered with Hard Rock Hotel Casino, which also applies to the online sportsbook. The casino and sportsbook are licensed by the New Jersey Division of Gaming Enforcement.
Read About New Jersey Casinos
With nearly a year in operation, Bet365 Casino has a rather sparse gaming library. It has some titles for some key game types, but overall, the library is not as big as that of many competitors. Still, that doesn't take away from the quality of different gaming types at Bet365 Casino.
With over 60 real money slot titles to choose from, players can play the staples, including the lone jackpot casino Divine Fortune as well as other popular slots such as Starburst, Twin Spin and Aggardian Stone. The slot sections are divided up across a few different menus including Bet365 video slots and bonus slots. The organization of the Bet365 video slots also includes a couple of table games that seem to be in there by mistake.
In total there are 5 Blackjack options, under the Table & Card game tab. It would be much more convenient if the online Blackjack titles were positioned closer together, making them easier to find.
The Bet365 Casino has 5 Roulette options, located under the Table & Card game tab. There are different versions available such as European and French Roulette.
There are 6 Poker titles, including Video Poker. With industry leaders such as Game King, players can access other Hold 'Em options as well.
There is just one Baccarat option. This is located under the Table & Card game tab.
Bet365 Live Games
There are no live dealer options available at this time.
|Game Type||Number of Games Available|
|Slots||64 (including Bet365 video slots and arcade slots), 1 jackpots|
|Tables||11 (5 Blackjack; 5 Roulette; 1 Baccarat)|
|Bet365 Live Games||0|
The games are displayed as either squares or rectangles. They appear to be sorted in a horizontal manner. However, some titles are squares and others are rectangles with the name of the games right under the block.
The user design around the games is not the most appealing, but we must give credit where it's due. The quality of the games is at an extremely high level. With so many industry-standard options and the game developers as part of the library, this is to be expected. However, the appearance and look of the site could be a prohibiting factor for players to try these excellent titles for themselves.
The first impression at the time of this Bet365 Casino review is that the user design is among the worst we've encountered. While simplistic design can be charming, this not only feels simplistic but also incredibly outdated. The font is like a standard Microsoft Word font with a plain gray background.
The graphic titles for the games do a nice job of popping out, however, and one could argue that this is what matters the most. With this online casino having nearly a year in business, it would be encouraging to see some improvements sooner rather than later. Especially when you consider the Bet365 sports page looking more appealing (though that still isn't above average).
In conclusion, this user design needs a massive overhaul.
Again, the design of the site is rather basic. With that said, the experience is different. The desktop platform is easy to navigate. The game types are in the middle of the screen in a horizontal menu with a basic font. The games are listed just under this.
Headlining the site is an ad carousel displaying some popular titles and promotional offerings.
You can find the offers page in the middle of the homepage, with a search bar and the log-in/registration options to the right of the offers button.
One thing that is often hard to locate with online casinos is the banking information. This is usually locked in an area that users cannot see until they create an account. Sometimes players want to see the methods before creating an account, and Bet365 Casino does a nice job of making that information readily available. It is at the bottom of the page.
The site might not be aesthetically pleasing, but navigating the site is incredibly easy.
Available for iOS and Android, the Bet365 mobile app is easy to download.
For iOS users, players can download the app right from the Apple App Store. For Android users, you will need to visit the site in your browser. Here, you will be prompted to download the app.
The app is a lot different looking than the desktop platform.
Usually, online casinos will make the desktop and mobile apps similar just for ease of access and navigation. It's familiar.
This is not the case with Bet365. At the top of the app, you will see the registration button to the left and the log-in button to the right. Below this, you can scroll between the Games, Offers, and Recent Games. However, the way it's displayed, in a horizontal fashion, makes it look as though you can scroll to the other options, which you cannot. You need to manually click on these options. This matters because the words of the options you're not currently navigating are cut off. For example, if you are currently on the games tab, to the left you'll see "cent" for Recent, and to the right, you'll see "Off" for Offer. This was a design flaw at the time of this Bet365 mobile casino review.
The recent tab will display the games you have recently played.
The games tab will list a random assortment of games vertically. In the middle of the app to the right-hand side on the games tab, you'll see relatively small icons. The cherry represents slots, the club is for table and card games, and the 7 is for Classic Games.
The game options on mobile are incredibly limited at the time of this casino review.
For slots, you have just 17 options and for table and card games, there are just three options - European and American Roulette and Blackjack.
Lastly, the offers tab lists the promotional offers currently listed.
The experience wasn't all that bad, but it is limiting and has some design flaws that need to be addressed, at least at the time of this Bet365 mobile casino review.
There are no Rewards, VIP, or Loyalty Program currently offered at the time of this Bet365 review.
In coming to New Jersey, Bet365 Casino needed to pass a series of benchmarks to receive its license from the state. Part of the process of receiving a license is having systems in place to keep customers' personal data safe so that it does not become compromised.
The company received that license from the New Jersey Division of Gaming Enforcement and, with its 20 years in operation across the globe, we can confidently say that Bet365 Casino is safe and offers fair play.
Responsible Gaming is a section of information located in all online casinos. This page is meant to give players tips and how to act on treating gambling addiction. At Bet365 Casino, players can find this information at the bottom of the page. After clicking on this, a separate page will open.
The first page players will see are the tools offered for players to use to "stay in control" of their gambling. Here, players can keep track of their activity, set limits on their play, or take leaves of absence.
Players can set limits on deposits, spending, and session times on their accounts. Additionally, players can take timeouts from the site or self-exclude from the platform for an extended period.
At the top of this homepage, players will see the national hotline of 1-800-GAMBLER and other options for Support and Advice. This is a link at the top of the page. In clicking on this, players will find more contact information to bother local and national help. Further navigating this section, players will find a checklist for self-diagnosing your potential issue.
We strongly encourage all players to explore this section. The information there could not only assist you, but maybe someone else you know who is experiencing a gambling issue.
At the bottom of the page, players will find a link to the "Help" page. Here, players will find an FAQ section that answers myriad questions you may come across while playing at Bet365 Casino. From here, at the bottom of this page, you will find a "Contact Us" link. This will then load up the additional ways to contact Bet365 Casino.
The list includes a 24/7 Bet365 live chat option (Bet365 online chat support), email support, a mailing address and a phone number.
While there are plenty of great ways to reach customer support, this section is kind of buried from the online casino vantage point. It would be far more convenient if there was a link to not only the FAQ at the bottom of the page but the "Contact Us" button as well.
Of all the methods listed above, we enjoyed using the Bet365 online chat support the most.
The Bet365 Casino has a storied history worldwide, but the online casino in the U.S. market is somewhat underwhelming. The casino game quality is excellent, the welcome offer is average, and the customer support options are great. But the number of games offered and the overall user design on both desktop and mobile leave a lot to be desired. It should be noted that navigating both desktop and mobile is easy for anyone. Lastly, the severe limitation on the mobile app is a bit disappointing as well.