Reviewed By Dan Kilbridge
If this the first time you're hearing about BetRivers, perhaps you know it by its former identity— Sugarhouse Casino. Every state in which Sugarhouse Casino is operating has adopted the BetRivers name, with the exception of New Jersey.
The ownership of Rush Street Interactive decided to push forward with the rebrand, given that they already operated brick-and-mortar casinos under the "Rivers" name in various states.
To start, BetRivers currently offers some competitive promotions that should help it make a splash with its new brand identity in tow.
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While BetRivers Casino currently operates in numerous states, only a portion of them have access to the online casino. Currently, the roster includes Pennsylvania, Michigan, West Virginia, and New Jersey, if you count the Sugarhouse brand.
To access, simply visit the BetRivers Casino website and choose one of the eligible states. After choosing your state, you'll find a pretty straightforward interface that gets you right into the action, with the gaming options front and center.
Currently, each state offers different titles, but that will change as the rebrand moves along. In time, you will find consistent offerings across each state.
The signup procedure at BetRivers Online Casino is easy to complete and takes no more than just a few minutes before you're able to get into the action with a BetRivers Online Casino account and play casino games.
To join BetRivers Casino, the first step is to provide some basic information:
You will then be asked for a bit more personal information:
Lastly, BetRivers will require you to fill in a third section of items that will help keep your account safe and secure.
After you have successfully completed the BetRivers Online Casino signup process, you will then need to allow for BetRivers Casino to run its geolocation software. What this software does is track your IP address to determine if you are actually located inside of a state in which BetRivers Online Casino is operating. If the system confirms that you are, you will be able to begin playing. If not, you will not be able to place any real money wagers until you are within the parameters of a "legal state". This is necessary to access BetRivers Casino.
In some instances after signing up, BetRivers Online Casino may ask for a bit more information beyond the norm of the signup process. This might include uploading a picture of your government-issued identification. This could happen at random if you have information that doesn't necessarily match up with the information that BetRivers Online Casino has received to confirm your identity.
Lastly, if you are already a BetRivers Online Casino user and have an account but have only played the sportsbook, this account is still valid for the casino. This is important to keep in mind because should you create an additional account, it is a violation of the BetRIvers terms of service to create two accounts under the name of the same person. This could result in both accounts being banned.
Each state has slightly different methods for deposits and withdrawals. However, there is plenty of overlap. Let's look at what each state offers.
Michigan currently offers five methods of depositing, including the cash cage, Pay With Cash, BetRivers Play+ Card, credit/debit card, and Online Banking/ACH. The cash cage is essentially going to the brick-and-mortar affiliate of BetRivers Online Casino and wagering. Pay With Cash, while could be confused for the same thing, is a service in which you visit a retailer to make an in-person cash transaction. The only other method that may not be obvious is the BetRivers Play+ Card. This method gives players a card issued by BetRivers that operates similarly to a debit card in which you can make ATM withdrawals.
Pennsylvania offers the same exact methods as Michigan.
In West Virginia, there is one notable addition to the state's deposit methods: PayPal, which is arguably one of the most popular deposit methods in the online casino sphere.
Each method, regardless of state, requires a minimum deposit amount of $10 and should process almost immediately after the transaction is securely made.
While there is some variance in the deposit methods offered by state, you can rest assured that withdrawing money from Bet Rivers Casino is the same across the board.
Here is how long it could take to receive your funds using each method, per BetRivers Online Casino:
If you're a new player to BetRivers Online Casino, be sure to use the Gambling.com promo code to take advantage of BetRivers offers. Why? Well, upon signup, using the promo code "250MATCH" will unlock a 100 percent match up to $250. While it's not the loftiest promotion, a quick and easy deposit match of $250 can quickly build up a solid bankroll. Learn more about this BetRivers promotional offering!
With a growing brand, it's not uncommon for there to be very few promotional offerings. Outside of the offer from Gambling.com, there are unfortunately no other casino-related promotional offerings for BetRivers.
Currently only available as an Android app, BetRivers Online Casino does offer an excellent app. With an abundance of iOS users, this may be a bit of a letdown to not have an app, but rest assured: If the app quality for Android users carries over to iOS, it will be well worth the wait.
For the sake of making sure we are keeping with the BetRivers namesake, we will not be including New Jersey as it is still branded as Sugarhouse. With that said, let's take a look at the other three states:
After an initial partnership with Rush Street Interactive and Little River in June 2020, it took just a tad longer to bring the online casino into the fold. To be exact — about six months to the day. Little River is owned and operated by the Little River Band of Ottawa Indians.
With multiple Rivers Casino brick-and-mortar entities in the state of Pennsylvania already, it was just a matter of time before an online casino would join the party. That fate was realized in January 2020, utilizing the online gaming license of Rivers Casino Philadelphia. According to Pennsylvania gaming law, under one license you are allowed to have multiple brands or "skins" as it they are referred to, but not multiple sportsbooks. This is as long as there's an acknowledged relationship with a retail casino.
The most recent of the trio, BetRivers arrived in West Virginia in late April 2021. With Pennsylvania sharing a border, it only made sense to expand into the state. Upon entering West Virginia, Richard Schwartz, the president of Rush Street Interactive, said: "Earning and retaining player trust is core to the BetRivers approach — be it through our one-time wagering requirements, automated and timely cash-out approvals, low default bet settings, real-time bonusing community chat or other player-centric features incorporated in the BetRivers.com online casino product. We look forward to bringing high levels of transparency and convenience to West Virginians for years to come."
Depending on which state you intend to play in, you'll find a varying amount of real money casino games in each state, but most states have at least all of the different game types accounted for.
The slot section of BetRivers Casino, regardless of state, is the most stacked section of the casino. There is an impressive selection of jackpot slots and plenty of familiar titles in this space, but there are also some lesser-known ones. BetRivers is always looking to add new titles, so if you're a slot player, you might find yourself spending most of your time in this section.
One of the more popular table games, blackjack is easy to find at BetRivers Casino. With multiple different titles available, players will have more than enough options to choose from. Depending on where you are located, there are also live casino options for blackjack, too. It wouldn't be an online casino without at least one blackjack option, right?
From American to European, to French, there is no shortage of Roulette options to choose from at BetRivers. You won't be disappointed by the number of variations available of this classic table game.
Sometimes there are online casinos that have their very own poker wing. At BetRivers Casino, though, this feature is integrated right into the online casino. With the exception of West Virginia, players will be able to play Poker titles. Some popular options include 3 Card Stud, and Three and Four Card Poker.
The main difference between Poker and Video Poker is that Video Poker requires a lower baseline of knowledge to play successfully. Again, unfortunately, West Virginia does not have any Video Poker options. Some popular titles that are offered elsewhere include Triple, Five, and Ten Play.
Unlike many other game types, the options for Baccarat are few and far between. West Virginia has one title and both Michigan and Pennsylvania have three options, the bases are covered. However, with Baccarat, the limited options are actually sufficient, as there's little variance between individual Baccarat games.
Live Dealer games have become a hot commodity with online casinos. There are a lot of factors that play into launching the service with an online casino. Hence, this is why Pennsylvania has some options and the other states, currently, do not. In Pennsylvania, players will be able to play between two Blackjack options and a single option for both Roulette and Baccarat.
Slots: PA/Rivers Casino Online (227; 3 Jackpot), MI (180; 3 Jackpot), WV (36, 2 Jackpot)
Tables: PA/Rivers Casino Online (21), MI (24), WV (4)
Live dealer: PA/Rivers Casino Online (4 - 2 Blackjack; 1 Roulette; 1 Baccarat), MI (0), WV (0)
Video poker: PA/Rivers Casino Online (5), MI (7), WV (0)
The BetRivers website curates the games in rows of four. There are also numerous different filter methods such as the game type, the game studio and a search bar. Overall, this is one of the cleaner game sections we've seen when you consider the overall user interface and filter methods to find exactly what you're looking for.
While we can all probably agree that this may not be the largest game library we've ever seen, one thing that cannot be disputed is the quality of the titles. With so many industry staples, BetRivers has set a bar for excellence. However, beyond those, BetRivers has 16 game studios currently listed in its sorting system and that list includes heavyweights such as IGT, NetEnt, Konami, Scientific, Everi, and more.
The list consists of noteworthy studios that consistently deliver. Unfortunately, players are unable to demo the games to see for themselves without actually playing, but you can always read the description of the aesthetic for each title and we can confidently say that no games experience any lag or buffering issues.
All online casinos have their strengths and weaknesses. One of, if not the single biggest strength BetRivers possesses is the overall user interface it has deployed. Not only is it straightforward and easy to navigate, but the sorting methods for the games and the overall display make it impossible not to find exactly what you are looking for.
The proportions on everything are spot on, and nothing appears to be hidden like some other online casinos, especially when it comes to contacting the online casino for customer support. This is an elite-tier user interface.
Piggybacking off the last section, those who play on desktop or mobile will have an easy time exploring the BetRivers website.
At the top of the page, players will see all of the links to the promotions, rewards, and customer support tabs. Below is the carousel of ads for certain titles being offered as well as promotions.
Right after this, you will see the filters for the game types, using the spacebar. From there, the search bar is also very intuitive and will immediately locate anything that contains the keyword you entered
While the game studio filter may seem a bit like overkill, this could be great for a player who can't recall a specific game title but does remember the game studio. It allows for an additional layer of exploring the different game sections and allows for players to discern which studios they enjoy more than others.
As previously mentioned, the mobile app at BetRivers Casino is only available to Android users. There is no Rivers Casino app either.
To download the Android app, follow these steps:
While it may consist of eight steps, this will all be fast and easy to complete.
Luckily for mobile users, the mobile app is set up in the exact same format as the desktop version. The only differences between desktop and the app worth noting are fairly obvious—scaling. This makes sense as it is a much smaller screen than a desktop. Like the desktop version, the app runs flawlessly in terms of lag, and each menu you navigate between functions with ease.
Known as iRush Rewards, players have ample potential benefits at their fingertips. With each dollar wagered at BetRivers, players will earn both Loyalty Points and Bonus Store Points. The Loyalty Program consists of a total of 11 tiers with each having its own point total needed, with the exception of the 11th and final tier, the Elite Tier, which is invite-only.
You will be able to keep track of your progress via a progress bar on a 60-day rolling window. Different games award different points totals, so be sure to make sure you pay attention to that!
Safety and security are always a top priority in the online gaming space. With BetRivers having expanded to multiple states at this point, this signals that the company has a certain baseline of safety and security. Why is that? Well, the respective gaming commissions in each state require online casinos to have encryption software to keep customer data safe to the best of its ability.
BetRivers offers a heightened level of safety for users and we can confidently say that your personal data will be safe.
Found at the bottom of the page under the "Player Protection" tab, you will find the Responsible Gaming section. This section and the Player Protection section are resources for players who may be struggling with gambling addiction. This section shows that there are options at BetRivers for how to seek and get help. In addition to national support hotlines and organizations, BetRivers will also include localized information for who to contact.
As an entity itself, BetRivers also allows for players to set limits on their play, including deposits, spending, time, and also take extended leaves of absence from the platform. All of this information is meant to help you and we recommend checking it out even if you are not experiencing these issues.
At the top of the BetRivers website, you will find a "Help Center" button. Here, you will immediately see numerous sections and a search bar. This is the Frequently Asked Questions page, which usually does a great job of answering most questions you'll run into on the platform.
However, there are instances in which you will need more help. For that, BetRivers offers additional customer service methods. These include a live chat and email support. There are links to both of these and they are available from 9:30 a.m.–2 a.m. Eastern Time.
Overall, BetRivers Casino does having some minor flaws in terms of banking methods and the game library does leave something to be desired, but there are far more benefits than drawbacks. First and foremost, the interface alone will attract new players as it is extremely user-friendly. On top of that, the welcome offer caters to all styles of players and should help attract some new eyeballs. We highly recommend checking out BetRivers Casino.