Though they recently took their operations into Pennsylvania with a sportsbook and online casino, as well as a sportsbook in the Garden State, it should not be forgotten that SugarHouse launched their initial online casino in the Garden State back in September 2016.
As one of the industry leaders in the Atlantic City area, SugarHouse holds numerous online wagering licenses, SugarHouse partnered up with Evolution Gaming back in August 2018 to bring live casino games to the juggernaut that is SugarHouse.
Licensed and regulated by the New Jersey Division of Gaming Enforcement, how do their live casino games stack up compared to their competitors?
|Live Dealer game selection, as well as over 560 total titles||A bit difficult to find the live dealer games initially|
|Accessible welcome bonus||Separate apps for Pennsylvania and New Jersey, while being on the same website can get a bit confusing at first|
|Prominent name brand recognition|
These two “cons” kind of tie into one another. With separate apps due to the law, SugarHouse really doesn’t have much say in that matter. However, sometimes on their site, you can get lost in the PA or NJ portal and forget where you are.
Initially, looking for the live casino games, we were looking in the Pennsylvania section and could not find any, though we knew there were some.
However, what we found was, going to the default SugarHouse website, there is a button to switch between NJ and PA.
Once there, though, in order to find the live casino games, you must have Flash Player enabled and search the keyword “Live” to find their selection.
This is just something that takes a but getting used to, but won’t be a big deal once you understand how to navigate the site.
Matching 100 percent of your initial deposit up to $250, SugarHouse requires players to do a 1x playthrough in order to access the bonus funds. Meaning, if you deposit $50 and get a $50 bonus, you must wager that $50 in order to access those funds.
The minimum deposit amount for this promotion is $10 and you must use the promo code “250MATCH”.
For those that are already Rush Rewards Members or hold a Casino4Fun account, your registration process is simple as SugarHouse will simply sync your information from those accounts and you’ll be up and running.
As a new player, it’s not as fast, but it only takes a minute or two.
In their three-step process, here are the following items for each of them:
For deposits, they all require a minimum of $10.
When it comes to deposits, we chose to use the check by mail method, as this tends to be one of the longer ways to get your money. However, in our experience, we got it exponentially quicker than the 10-14 day window and received the money within a week.
For those of you who may potentially be weary to input additional information online, just know that the check by mail method works as well.
3-5 Business Days
Up to 14 Days
$ 10 Min
Outside of what we mentioned in regards to the exploration of the site and where to find the live games, the SugarHouse website does do a nice job of laying everything out for the customers.
Equipped with filters for the different games as well as the numerous studios they work with, players can also search games in their search bar for specific titles.
Below these filters, you’ll find all of their games in order, accompanied by their graphics and minimum bet amounts.
At the top of the screen, players can look at what SugarHouse has to offer in terms of additional promotions, rewards, their help center and visit their sportsbook.
Players can also get SugarHouse on their Android and iOS devices.
For Android users, there is a clickable Android icon at the bottom of the homepage for a direct download.
For iOS customers, the app will appear as the “PlaySugarHouse Sportsbook”. This app has both the sportsbook and casino all wrapped into one.
The apps have the same color scheme as the desktop version, allowing for users to have a similar experience on whatever platform they choose to play on. However, on mobile there is a drop-down menu in the upper-left hand corner of the screen to assist with the navigation around the app.
Partnered with Evolution Gaming, SugarHouse brings customers six live dealer options to choose from:
All SugarHouse live dealer games come with both female and male hosts, you are both warm and welcoming each time you play.
We were astonished at the quality of the live dealer streams and the lack of lag and/or buffering as everything ran on a crystal clear screen on both desktop and mobile.
While the exact limits for betting are unknown, we do have the minimums. These range from $0.10 on Live Roulette to a minimum of $5 on Blackjack and Lightning Roulette.
SugarHouse also does have a Rewards/VIP Program where you have access to exclusive events and high stakes Bingo, but the exact betting limits on those are unknown.
SugarHouse has their iRewards Program that has 10 tiers and an elite-only tier.
Each tier requires a certain amount of points:
These are awarded on a 60-day rolling basis.
These points can be used on special items such as merch, birthday presents and, as mentioned high stakes bingo.
Found at the top of their page through their “Help Center”, we discovered the customer support options on the right side of the screen for both email and live chat support.
These are available from 9:30 a.m. - 2 a.m. daily.
Littered throughout the SugarHouse website you’ll find the number for the 1-800-GAMBLER hotline.
But more than that, SugarHouse does have a Responsible Gaming logo at the top of their screen, where they have plenty of additional information on the subject, that they encourage all customers to print and have physical access to at all times.
On top of that, SugarHouse does have deposit and session limits available to their customers if you feel the need to use those services.
SugarHouse has everything you’d ever need, beyond just live games. Not to mention it for a third time, but other than the initial venturing of the website to find the live games, there’s no reason to leave SugarHouse for anything.
We strongly believe that once you give them a shot, you’ll have that same thought: “I have no reason to play live casino games anywhere else.”
"More than a decade as a journalist with a passion for online casino. I provide honest, reported evaluations of the top operators."
Game Variety - 5/5
Game Quality - 4.5/5
User Experience - 4.5/5
Bonuses - 5/5
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