SugarHouse Casino Review

Launching in 2016, the operators of SugarHouse Online Casino kept the clean-cut aesthetic of the main casino’s website but chose a distinct royal blue theme to give the online portal its own sense of character. Speaking of characters, SugarHouse uses its King mascot to guide players around the various games and promotions!As one of the industry leaders, SugarHouse partnered up with Evolution Gaming back in August 2018 to bring live casino games to its product. In New Jersey, SugarHouse is tethered to the Golden Nugget casino in Atlantic City and is licensed and regulated by the New Jersey Department of Gaming Enforcement.

Pros/Cons

ProsCons
Clean and easy navigation Flash games not available on mobile browser
Live Dealer game selection, as well as over 560 total titles A bit difficult to find the live dealer games initially
Accessible welcome bonus Separate apps for Pennsylvania and New Jersey, while being on the same website, can get a bit confusing at first
Prominent name brand recognition

These two “cons” kind of tie into one another. With separate apps due to the law, SugarHouse really doesn’t have much say in that matter. However, sometimes on their site, you can get lost in the PA or NJ portal and forget where you are.

Initially, looking for the live casino games, we were looking in the wrong state (not every state has live casino offerings). However, on the main SugarHouse website, there is a toggle to pick your state. Then, in order to find the live casino games, you must have Flash Player enabled and search the keyword “Live” to find their selection.

This is just something that takes a but getting used to but won’t be a big deal once you understand how to navigate the site.

Welcome Bonus

Matching 100 percent of your initial deposit up to $250, SugarHouse requires players to do a 1x playthrough in order to access the bonus funds. Meaning, if you deposit $50 and get a $50 bonus, you must wager that $50 in order to access those funds.

The minimum deposit amount for this promotion is $10 and you must use the promo code “250MATCH”.

Registration

For those that are already Rush Rewards Members or hold a Casino4Fun account, your registration process is simple as SugarHouse will simply sync your information from those accounts and you’ll be up and running.

As a new player, it’s not as fast, but it only takes a minute or two.

In their three-step process, here are the following items for each of them:

  1. Desired username, email, created password and promo code if applicable
  2. Name, zip code, address, date of birth and gender
  3. Two security questions, mobile phone number, last four digits of your social security number and consenting to their terms of service and agreement that you’re 21 years of age or older

Payments and Banking

Please note that banking methods and amounts can vary by state, so be sure to check the site carefully.

Deposit Methods

  • PayPal (Maximum $1,000)
  • Cash Cage
  • PayNearMe (Max. $500)
  • ACH/eCheck
  • Visa/MasterCard credit cards (Max $1,000)
  • Online bill pay (Max. $500)
  • Neteller (Max. $2,500)
  • Wire transfer (Max. $50,000)
  • Play+ Prepaid Card (Max. $10,000)

Withdrawal Methods

  • Paypal: within 30 minutes of approval from SugarHouse
  • Play+ Prepaid Card: Available immediately
  • Cash Cage: immediate availability via in-person transaction
  • ACH/eCheck: 2-5 business days
  • Check in the Mail: 10-14 business days.

For deposits, they all require a minimum of $10.

When it comes to deposits, we chose to use the check by mail method, as this tends to be one of the longer ways to get your money. However, in our experience, we got it exponentially quicker than the 10-14 day window and received the money within a week.

For those of you who may potentially be weary to input additional information online, just know that the check by mail method works as well.

Desktop/Mobile Experience

Outside of what we mentioned in regards to the exploration of the site and where to find the live games, the SugarHouse website does do a nice job of laying everything out for the customers.

Equipped with filters for the different games as well as the numerous studios they work with, players can also search games in their search bar for specific titles.

Below these filters, you’ll find all of their games in order, accompanied by their graphics and minimum bet amounts.

At the top of the screen, players can look at what SugarHouse has to offer in terms of additional promotions, rewards, their help center and visit their sportsbook.

Players can also get SugarHouse on their Android and iOS devices.

For Android users, there is a clickable Android icon at the bottom of the homepage for a direct download.

For iOS customers, the app will appear as the “PlaySugarHouse Sportsbook”. This app has both the sportsbook and casino all wrapped into one.

The apps have the same color scheme as the desktop version, allowing for users to have a similar experience on whatever platform they choose to play on. However, on mobile there is a drop-down menu in the upper-left corner of the screen to assist with the navigation around the app.

Game Options and Features at SugarHouse Casino

There are more than 380 games to try at SugarHouse Casino. The vast majority of these are a mix of modern 3D video slots and classic slots, including fan favorites such as NetEnt’s Fairytale Legends: Hansel & Gretel, NextGen’s Gorilla Go Wild and IGT’s Cleopatra. There are also a number of progressive slots, tied into a global network that means players can win a jackpot that all players are contributing to.

As well as the fast action and cinematic stories of the slot reels, there are also several titles that offer more traditional casino fare. This includes variations of table and card games like blackjack, roulette and poker. Meanwhile, bingo players will be happy with Spin Games’ series of video bingo machines, including Mega Ball Action, Empire Action and the fiery Fire Ball Action.

Sports fans don’t need to run off to find their local bookie to place a bet on their favorite event. SugarHouse Casino has a range of Virtual Sports games to bet on, including horses, greyhounds, motorcycles, race cars and soccer. Designed by Inspired Games, they bring these thrilling sports to the virtual world, which offers the advantage of not having to wait for an event to start.

SugarHouse Live Casino

Partnered with Evolution Gaming, SugarHouse brings customers six live dealer options to choose from:

  • Blackjack: Available daily from 11 a.m. - 3 a.m. ET
  • Baccarat: Available daily from 11 a.m. - 3 a.m. ET
  • Lightning Roulette
  • 24/7 Roulette
  • Three Card Poker: Available daily from 11 a.m. - 3 a.m. ET
  • Texas Hold ‘Em: Available daily from 11 a.m. - 3 a.m. ET

All SugarHouse live dealer games come with both female and male hosts, you are both warm and welcoming each time you play.

We were astonished at the quality of the live dealer streams and the lack of lag and/or buffering as everything ran on a crystal clear screen on both desktop and mobile.

Game Providers

Game Provider IGT
Game Provider NetEnt
Game Provider NextGen Gaming
Game Provider WMS
Game Provider Barcrest
Game Provider NYX Gaming Group

Betting Limits

While the exact limits for betting are unknown, we do have the minimums. These range from $0.10 on Live Roulette to a minimum of $5 on Blackjack and Lightning Roulette.

SugarHouse also does have a Rewards/VIP Program where you have access to exclusive events and high stakes Bingo, but the exact betting limits on those are unknown.

VIP Program

SugarHouse has their iRewards Program that has 10 tiers and an elite-only tier.

Each tier requires a certain amount of points:

  • Tier 1: 40 points
  • Tier 2: 160 points
  • Tier 3: 400 points
  • Tier 4: 760 points
  • Tier 5: 1400 points
  • Tier 6: 2800 points
  • Tier 7: 5200 points
  • Tier 8: 8800 points
  • Tier 9: 13600 points
  • Tier 10: 20000 points
  • Elite: Invite only

These are awarded on a 60-day rolling basis.

These points can be used on special items such as merch, birthday presents and, as mentioned high stakes bingo.

Customer Support

Found at the top of their page through their “Help Center”, we discovered the customer support options on the right side of the screen for both email and live chat support.

These are available from 9:30 a.m. - 2 a.m. daily.

Responsible Gambling Features

Littered throughout the SugarHouse website you’ll find the number for the 1-800-GAMBLER hotline.

But more than that, SugarHouse does have a Responsible Gaming logo at the top of their screen, where they have plenty of additional information on the subject, that they encourage all customers to print and have physical access to at all times.

On top of that, SugarHouse does have deposit and session limits available to their customers if you feel the need to use those services.

Our Verdict

SugarHouse Online Casino is a terrific online destination with a huge number of games to choose from, with everything from cutting-edge slots and virtual sports to classic fruit slots and table games. The layout makes it incredibly easy to find the type of games you're looking for, or to simply browse the long list of options. There really is something for every kind of player.

Contributors

Hi, I'm Richard Janvrin

"I combine my sports and gambling interests to put new US sports betting and casino websites through the paces to give consumers an unbiased assessment of every site's strengths and weaknesses."

Interests
  • Online sportsbooks
  • Online casinos
  • Online slots
  • Social casinos

Reviewer since December 2018

Company Information

Address:

1001 N Delaware Ave, Philadelphia, PA 19125, USA

Products:

2

License:

United States

Support Hours:

9.30am - 2am

Telephone:

+18 557 529 101

Overall Rating [ 4.4/5 ]

Game Variety - 4.5/5

Game Quality - 5/5

User Experience - 4/5

Bonuses - 4.5/5

Slots - 4/5

Supported Platforms

Other SugarHouse Products

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