Velvet Bingo was launched in 2013 and it is licensed by the UK Gambling Commission. It is a platform that comes across as being luxurious, with a very smooth interface. It has changed a couple of times over the years in terms of its appearance and game library, now being a Dragonfish bingo platform. There are plenty of great bingo games on offer, as well as a number of video slots. This review looks at all of the different aspects of the Velvet Bingo offering.
|Well-respected platform||Customer support is a bit lacking|
|Great design and interface|
|Quality range of bingo games||Withdrawals are a tad slow|
|Large welcome bonus|
For those people who are signing up for a Velvet Bingo account for the first time, there is a first deposit bonus of 200% up to £50. This means that you can get your hands on these bingo bonus funds when you deposit at least £10. You will also get 20 free spins for the White Wizard Deluxe slot.
In order to cashout the bingo bonus funds you need to wager your deposit and the bonus amount four times. The free spin winnings need to meet the 65x wagering requirements. This welcome offer provides a nice mix to new players, with the bingo funds wagering requirements being achievable.
When you are registered and signed into your Velvet Bingo account, you will find the current offers that are available to you. These will change from time to time. One of the current promotions is the ‘Mystery Jackpots’ offer. This sees players being in with a chance of winning random jackpots when they are playing at a certain time of the day and on a certain game.
There is a great mix of different bingo rooms at Velvet Bingo. All of the standard options are covered, such as 52 Ball, 75 Ball, and 90 Ball. These have a classic feeling to them, offering a blast from the past. There are also some more modern games on offer, such as Penny Express and Gimme More.
For fans of jackpots, there are bingo games where they are both progressive and guaranteed jackpots with each and every game. If you do not want to put real money on the line, there are multiple free bingo games you can check out, some of which offer prize pools up to £500. For slot games fans, there are more than 600 different games from leading developers like NetEnt and Microgaming. There are currently no table games on offer.
The Velvet Bingo desktop site has a very classy feeling to it. There is no excess clutter with the menus, only the necessities are presented. After registering for an account, you can quickly choose between bingo and slots games.
For bingo players, all of the available games are well categorized and you can quickly see just how many players are taking part in a given game at that time.
Site speed is very good and the gameplay was always supremely smooth.For mobile players, there is currently no app for you to download. Instead, you play through the mobile website through your phone’s web browser. This is a slimmed-down version of the desktop platform. The navigation system is just as good on mobile and you don’t lose anything in terms of game quality.
We were happy with the speed of the registration process at Velvet Bingo. In just a few minutes, we were able to start playing some of the great bingo variants. You simply need to fill in the registration form with all of the usual personal details, including your date of birth and phone number.
After choosing a username and password, you will be good to go. Before you can make a withdrawal, you need to verify your account. This is a necessary step with all licensed platforms and we would be worried if this was not a required step. All you need to do is provide some proof of ID and recent proof of address to the support team and you will be good to go.
When you are looking to add funds to your Velvet Bingo account, you can do so by using a debit card, PayPal, Apple Pay, Paysafecard or over the phone. There is also a wire transfer option, but this will take at least five days to process, with the other options processing almost instantly.
For withdrawals, it takes a day or two for Velvet Bingo to approve or deny withdrawal requests. The same payment methods are available for payouts, with the likes of PayPal being the fastest method usually. The minimum required deposit is just £5, with the minimum withdrawal being £10.
There is a great community in place at Velvet Bingo. The chat rooms are always packed and there are many enjoyable topics up for discussion on a daily basis. This adds to the overall experience of using Velvet Bingo.
There is a VIP program at Velvet Bingo that is currently an invite-only program. You can speak to a member of the customer support team if you want to join this club. Some of the perks attached to their tiered program include cashback offers, exclusive games, and tailored promotions.
There is not really a decent FAQ section at Velvet Bingo, but there are a few different methods by which you can get in touch with the support team. There are separate email addresses for account inquiries, promotional inquiries, and loyalty club inquiries.
You can also ring the support team by phone, With the opening hours varying depending on the day. The only day on which there are no phone lines open, except for leaving voicemails, is on Saturday.
Velvet Bingo has a page dedicated to its responsible gambling approach which can be found in the footer of the bingo site. This outlines its stance on a variety of different aspects of responsible gambling, as well as providing advice and resources to those people who may be experiencing problems with their gambling.
Finally, the page outlines the different tools you can use to add further protection to your account. This includes setting a game time reminder, autoplay limits, deposit limits, “Take a Break” feature, and becoming a part of the self-exclusion program.
We were very impressed with the Velvet Bingo offering and feel that it is one of the best online bingo sites around. You have a great selection of leading bingo variants and a lively community. There are also some great promotional offers, as well as the platform being very easy to use on both mobile and desktop. This is definitely a platform worth signing up for.VISIT VELVET BINGO
"I've spent over 8 years in the iGaming and Gambling Industry across Customer Services, User Experience and Player Operations."
Game Variety - 4/5
Game Quality - 4/5
User Experience - 4/5
Bonuses - 3.5/5
Community - 4/5
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