Matchbook Review 2025: Promo-Packed Betting Exchange
Gambling.com Rating: 8.4/10
Our Verdict: One of the UK's best betting exchanges, Matchbook offers lower commission and more promos than other exchanges.
Quick Summary: Matchbook at a Glance
Matchbook is one of my favourite UK bookmakers for exchange betting.
If you haven’t used an exchange before, you’re betting against other punters here, not the bookie. You can bet something will happen or lay a market (bet it won't happen).
Matchbook takes 2% commission (UK standard is between 2–5%) and I’ve even had spells at 0% when promos are running.
What really sets this site apart from rival exchanges is the steady run of weekly promos - there's lots of football offers and a greyhound free bet club.
There's also live streaming of horse races, a feature many rival exchanges lack.
Fixed-odds sites still pack in more extras and markets for niche sports, but if you want an exchange with promotions, Matchbook is a great option.
- Exchange betting
- Lots of free bet offers
- Racing live streams
- Low commission and 0% commission promos
- Sometimes lacks niche markets
- Can't use E-wallets to claim welcome offer
Our Matchbook Rating Explained
| Category | Score | Reasoning |
|---|---|---|
| Sports & Markets | 8/10 | Not the widest range of sports but lots of exchange markets. |
| Promotions | 9/10 | More weekly offers than most exchanges. |
| Payments | 8/10 | Lots of payment methods accepted, with quick withdrawals. |
| Customer Support | 8/10 | Live chat is fast and useful with helpful agents. |
| Reputation | 8/10 | Well-known brand with a big reputation in the UK since 2004. |
| User Experience | 9/10 | Site is very easy to use and looks clean. |
| Mobile Platform | 9/10 | Android and iOS apps come highly-rated by users. |
| Responsible Gambling | 8/10 | All the key responsible gambling tools I look for. |
| Live In-Play Betting | 8/10 | Great range of live markets with live racing streams. |
| Value of Odds | 9/10 | Exchange betting often provides more value than fixed-odds. |
Gambling.com Rating: 8.4/10 (Recommended)
Find out more about how we rate betting sites.
Matchbook Welcome Offer vs Offers From Competitors
I claimed Matchbook's £30 free bet offer without any problems.
It required me to place two £10 bets: one exchange bet at odds of evens or higher, plus one three-team acca at 2/1 or higher.
The next day, I got three £10 free bet tokens (one exchange bet, one multiple, and a bet builder free bet). Standard free bet rules apply - you keep the winnings, not the stake.
A key point to remember is that you need to use a debit card to deposit for your bets when claiming the offer.
| Bookmaker | Qualifying Bet | Free Bet Bonus |
|---|---|---|
 | Bet £20 | Get £30 |
 | Bet £10 | Get £50 |
 | Bet £10 | Get £30 |
 | Bet £5 | Get £20 |
 | Bet £5 | Get £25 |
Top Matchbook Offers for Existing Customers
| Promotion | Description |
|---|---|
| 12:30 KO – Build 1, Get 2 | Bet £20+ on a PL Bet Builder and get two free bets worth £5 each. |
| Weekly Acca Offer | Place £30+ in accas in a week to get a £5 free bet the following Monday. |
| Matchbook Track Club | Place £30+ in greyhound bets from Monday-Thursday to get two £5 free bets. |
| PGA Tour Money Back | Back a golfer in a PGA Tour event outright - get a free bet refund (up to £100) if he leads after a round but doesn’t win. |
Range of Sports at Matchbook
Matchbook prioritises the sports that matter most to the majority of UK punters. Football, horse racing, cricket, and golf all come with lots of exchange options.
Matchbook's football betting section has all the standard markets along with some great free bet offers for bet builders and accas.
Horse racing markets are split into win and place markets, so you can essentially create your own each-way bet by backing both if you want.
Fans of the best golf betting sites are looked-after with a PGA Tour money-back deal, which kicks in if your player leads after the first round and fails to win.
You can't bet on the same number of sports that you can at a fixed-odds bookmaker, but this is to be expected from an exchange, where the focus is on popular events that users want to back and lay.
Live In-Play Betting at Matchbook
With Matchbook in-play betting, I can back or lay live markets with ease.
For example, when betting on a US Open tennis match, I was able to back or lay sets, match winner, handicaps, and totals markets.
The in-play graphics are pretty basic for most sports, though I found the horse racing live streams work very well. Other live streams appear sporadically for some events - but not consistently.
If you want comprehensive live video and detailed match graphics across sports, sites like bet365 still lead the way.
But for in-play bettors seeking extra value through the exchange, Matchbook has the edge.
Matchbook's design philosophy is clearly 'keep it simple'.
You get a clear search function, sensible filters, blue buttons for backing bets, and pink buttons for laying them. Pages load quickly and changing your stake is easy.
I rarely experience any lag when switching between different events.
One minor annoyance: some of the less popular markets are hidden behind extra clicks, which can slow things down when you're building accumulators.
Overall though, Matchbook keeps distractions to a minimum so you can find your market, pick your price, and place your bet.
Depositing & Withdrawing Funds
| Payment Method | Minimum Deposit | Average Withdrawal Time |
|---|---|---|
| Visa/Mastercard Debit | £10 | 1–2 business days |
| Apple Pay/Google Pay | £10 | 1–2 business days (via linked card) |
| Skrill | £10 | Within 24 hours |
| Neteller | £10 | Within 24 hours |
I've tested both the iPhone and Android versions of Matchbook's UK betting apps and they both perform well.
The app loads quickly, even during busy times like Saturday afternoons when lots of people are betting.
User ratings back up my experience, with an average rating of 4.8/5 on Apple's App Store (from about 1,600 reviews) and an average rating of 4.4/5 on Google Play.
The downsides are the same as the website - limited live stats and streams (except for racing), and some niche sports require a few extra taps to reach.
But overall, Matchbook nails the important stuff and gives me everything I want from a betting app.
Customer Support
Matchbook's support team is helpful in my experience.
Live chat agents answered my questions about payment methods and accumulator rules within minutes.
Email replies came back the same day. There's no 24/7 phone line, but you can request a callback through chat for more complex issues.
The help section covers the basics well, so you can often find answers yourself.
| Channel | Availability | My Experience |
|---|---|---|
| Live Chat | 09:00–02:00 | Fast replies, helpful agents. |
| 24/7 | Clear answers in less than 12 hours. | |
| Callback | By request | Callback within a few hours. |
Company Information
Email:
support@matchbook.comAddress:
Website:
matchbook.comSocial:
Responsible Gambling at Matchbook
All the standard responsible gambling tools are easy to find here: deposit limits, reality checks, time-outs, self-exclusion, and complete betting history.
If you want to increase your limits, there's a cooling-off period first.
Clear links to GambleAware and other help resources are also in the help centre, should you need further help.
The Bottom Line: Final Thoughts on Matchbook
Matchbook is up there with the very best betting exchanges available online.
Commissions are low, promotions are plentiful, and depositing/withdrawing funds is quick and seamless.
More live streams should be added in my opinion, plus I'd like a greater range of sports to bet on overall.
But if you want a betting exchange with low fees and more features than many rivals, Matchbook is a site worth signing up with.
FAQ
Who owns Matchbook?
Matchbook is operated by Triplebet Limited. It’s licensed in Great Britain by the UK Gambling Commission and also licensed in Alderney. That means it meets strict UK regulations, ensuring that punters can bet with confidence on a fully legitimate and recognised betting exchange.
Is Matchbook legit?
Yes. Matchbook is a licensed UK betting site with ID and age verification, encryption, and clear rules for disputes. Funds withdraw back to your depositing method once checks are complete. As an exchange, you’re betting against other punters while Matchbook charges 2% on winnings – a familiar, regulated model in Britain.
How long do Matchbook withdrawals take?
Matchbook usually processes withdrawals within about 12 hours. After that, timing depends on your method: e-wallets like Skrill/Neteller often land the same day, while Visa/Mastercard paid back to your bank typically take 2–3 working days. Make sure your KYC is finished; incomplete checks are the most common delay. Bank transfers can take a little longer
How do I contact Matchbook customer service?
Use live chat for the quickest help – it’s available daily through the site and app during extended UK hours. You can also email support for non-urgent queries, and request a phone callback for complex issues. I’ve had responses within minutes on chat and same-day by email. The help centre answers most basics too.
Does Matchbook have free bets?
Yes. New customers can claim free bets as part of the welcome offer. For regulars, there are also a host of existing customer free bet promotions. Promos are subject to change, so always check the 'Promotions' page for the latest terms.
Company Information
Email:
support@matchbook.comAddress:
Website:
matchbook.comSocial:
