Grand Hotel Casino Review (2025) - Rewarding Loyalty Program
First launching in 2001, Grand Hotel Casino has remained a solid online casino option for Canadian players.
But there are a few drawbacks to consider. Read my Grand Hotel Casino review to learn more.
Grand Hotel Casino is part of the Casino Rewards Group and owned by Fresh Horizons Ltd. I was unable to track down the casino's licence number, but there is information stating that the casino is checked by independent auditors, including eCOGRA.
Fresh Horizons has many casinos under its banner, including Golden Reef Casino, Vegas Slot Casino, and Zodiac Casino. They've been a part of the industry since 2010 and have a good standing.
Grand Hotel Casino gives you access to a sign-up promotion with your first four deposits.
Grand Hotel Casino Promo Code
You do not need a promo code to claim your online bonus, but you must select that you want access to the welcome bonus when you sign up for an account.
How it Works
- Minimum deposit of C$10 required
- New players must be 19+
- First deposit bonus is 100% up to C$100
- Second bonus is 50% up to $150
- The third bonus is 30% up to $150
- Fourth bonus is 20% up to C$160
- All deposit bonus offers must be claimed within 7 days
Wagering Requirements
Wagering for the welcome bonus is 200x the bonus. Subsequent bonuses are 30x.
Be sure to check the terms and conditions for exempt titles and game types. But in general, percentages are as follows:
- Slot Machines and Parlour Games - 100%
- Dead or No Deal Live and Lightning Dice - 100%
- Table Poker, Casino War, and Sic Bo - 50%
- Blackjack, Craps, and Baccarat - 10%
- Live Baccarat, Top-Card, and Live Blackjack - 10%
- Video Poker (with some exceptions) - 2%
Is the Grand Hotel Casino Bonus Worth It?
The welcome offer provides access to C$560 in bonuses across four deposits, which is great for those who enjoy receiving free rewards. However, the 200x wagering requirements on the first and second bonuses make turning your winnings into real cash almost impossible. If you're happy to take the bonus credit as free credit to test out the site then yes, the bonus is worth it.
Key Benefits:
✔️ Low Deposit Requirement - You only need to deposit C$10 to activate the welcome bonuses.
✔️ Instant Access to Rewards - From the moment you sign up, you'll be prompted to claim the welcome offers that are instantly available.
✔️ Play in Your Own Time - You have one week to claim the offer.
Who Is This Bonus Best For?
✔️ Perfect for players who want to make smaller deposits and try out the site with a decent amount of account credit.
The promo section on the casino only points to the welcome bonus. If you want more bonus offers as an existing player, you'll need to use the chatbot service via the live chat option, which will prompt you to claim different offers that are available daily.
Grand Hotel Casino is part of the Casino Rewards Group, which means that the generous Casino Rewards loyalty program is available. You'll start as a Green player, then advance to the VIP group, all the way up to Diamond status. You'll find a wide range of bonuses, including exclusive deposit match bonuses and the chance to win cash prizes.
You can deposit and withdraw using a variety of banking options, including debit cards, e-wallets, and cryptocurrencies. Options include INTERAC, PaySafeCard, Bitcoin, Flexepin, and more.
Withdrawals are held for 48 hours after a request is made. After that, all withdrawals are processed within 24 hours, as long as your account is verified. There are no fees attached to making withdrawals, except for those required by the payment provider.
Before making a withdrawal, the terms and conditions state that Grand Hotel Casino will request verification documents. It may be required that the documents be certified by a registered notary.
The requested documents could include:
- Proof of ownership of financial accounts used to deposit
- Bank statements or screenshots of online wallets
- Valid copy of ID, including passport or driver's license
- Documents confirming residence
If your documents are not suitable, this will delay withdrawals being processed by up to 48 hours.
You will find more than 1300 casino games available at Grand Hotel Casino. Here are some of the highlights.
More than 1000 Online Slots
Grand Hotel is primarily a Microgaming casino that also features titles by Evolution Gaming and Pragmatic Play. The selection of video slots is by far the largest when playing at this online casino. You'll find more than 1000 online slot machines available, featuring many of the latest releases. While the search function only lets you find games by name, you can also just as easily scroll through the options as the site loads quickly.
Table Games: Live Casino & RNG
If you're a fan of table games at online casinos, you won't be disappointed in the selection available to play. You can choose to browse the RNG options, which include popular options like Atlantic City Blackjack and 9 Pots of Gold Roulette. There are live casino games. Simply click the Live Casino button and choose from the lobbies to access all of the available titles.
Progressive Jackpots on Tap
I found a number of popular progressive jackpot games available, including Mega Moolah, Immortal Romance Mega Moolah, and Cash Splash 5 Reel. There's an exclusive slot which uses the Mega Moolah jackpot called Mega Vault Millionaire.
Variety is Key
If you're looking for something other than roulette options or Evolution Gaming titles, then check out the Variety section. It's packed with fun options such as crash games, dice games, video bingo, and much more.
You can contact the support desk via 24/7 live chat or email.
When testing the live chat function, I ran into a number of issues. First, you are speaking to a chatbot, which only points towards the available bonuses you have for your account. Second, instead of answering my questions, it simply ended the chat without providing assistance.
I would recommend emailing any inquiries you have, but note that it will take up to 48 hours to receive a reply. There is also an FAQ section with many answers to questions you may have.
The site offers an extensive security and responsible gambling section that provides access to quick self-assessments and links to helpful websites.
If you want to set daily, weekly, or monthly deposit limits on your account, you will need to reach out to the customer support team via email. You can also choose to self-exclude for anything from 24 hours to 6 months. Or ask customer support to close your account permanently.
For more helpful information on safe gambling, read our responsible gambling guide guide.
Keep these facts in mind when joining Grand Hotel Casino.
High Wagering Requirements
The 200x wagering requirement on the first two deposit bonuses is very high, and this can make converting your winnings to real money very difficult.
No Real Access to Live Chat
The lack of access to a real person when needing assistance can be frustrating.
No Mobile App Available
There is no mobile app, but the site runs fairly well on mobile browsers. However, you may want to stick to playing on a desktop.
Outdated Website
If you're used to playing at modern casino sites, the fact that Grand Hotel Casino is more than 20 years old could be an issue.
As an online casino with more than 20 years of experience, Grand Hotel Casino has proven that it has a lot to offer players. With more than 1300 games available, including exciting jackpot slots, and a rewarding Casino Rewards Group loyalty program, there's definitely value to be explored.
While the site is outdated and doesn't have a mobile app, it can be enjoyed while playing from a mobile browser while on the go.
Company Information
Email:
support@crhelpdesk.comAddress:
Website:
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