Dutch Regulator Calls Out Online Casino 711 Over Withdrawal Rules
The Dutch gambling regulator, the Kansspelautoriteit (KSA), has called out online casino 711 over a withdrawal condition requiring some players to wager their deposited funds at least once before cashing them out.
The KSA said this type of condition is permitted only when tied directly to an offered bonus and called the practice highly undesirable outside that context.
No fine accompanied the intervention, and the regulator gave no figure for how many players were affected.
Third Such Warning Since 2024
This is the third public round of KSA action targeting mandatory wagering-before-withdrawal conditions since the regulator first warned operators about the practice in March 2024.
The KSA said structural withdrawal conditions must not obstruct a direct payout of a player's own deposited funds.
The KSA confirmed that it can take stricter action against 711 if the operator breaches the rules again.
Duty of care and compliance with the Wwft, the Dutch anti-money laundering law, both sit among the five priorities listed in the regulator's 2026 supervisory agenda, and withdrawal conditions fall under that duty-of-care remit.
711's Licence History
711 B.V. received its Dutch remote gambling licence on March 15, 2022, becoming one of the first wave of operators approved after the Netherlands opened its regulated online casinos market in October 2021.
The licence, which runs until March 15, 2027, covers the casino products the operator offers through 711.nl, including a live casino and a growing online slots catalogue.
A Broader 2026 Supervisory Push
The KSA's five supervisory themes for 2026, set out at the start of the year, are tackling illegal gambling operators, protecting vulnerable groups, supervising duty of care, supervising advertising, and supervising compliance with the Wwft.
The regulator has said it will continue testing licensed operators' duty-of-care compliance throughout the year as part of that agenda, with the 711 intervention as one concrete example rather than an isolated case.
Publishing a named reprimand without a fine is itself a deliberate supervisory tool for the KSA, which has used the same public-warning approach against other licensed operators since 2024 to signal where it expects behaviour to change before escalating to financial penalties.
