PlayFrank Casino Casino Review

Date IconLast Updated : 1 Aug 2023
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Casino players looking for an immersive yet thrilling gambling experience, look no further! PlayFrank Casino has landed, and everyone's invited. With over 1,200 pokies and casino games available, this online casino means business, and fans of the best online casinos will love it.

PlayFrank Casino has been entertaining casino players in New Zealand and beyond since 2014, and along with its licensing from one of the best regulatory bodies in the gambling industry, the Malta Gaming Authority , this site has earned a solid reputation in the New Zealand casino scene. So, let’s delve further into this robust gambling platform in our PlayFrank Casino review to discover all there is to know.


PlayFrank Casino Welcome Offer

The PlayFrank Casino welcome bonus available to New Zealand players is frankly lavish (if you’ll pardon the pun). Split across three separate deposits, PlayFrank greets all new gamblers with a deposit match and bundle of free spins. Here is what is in store:

  • First Deposit: 100% deposit bonus up to $100 plus 50 free spins on Starburst.
  • Second Deposit: 50% deposit bonus up to $200 plus 50 free spins on Starburst.
  • Third Deposit: 100 free spins on Starburst.

That means, altogether, you are in for a massive $300 deposit bonus with a total of 200 free spins redeemable on the popular Starburst pokie, familiar to anyone who plays at the best sites for online pokies.

A minimum deposit casino of $20 is required, and this offer is only available to new players at PlayFrank Casino. Also, you must wager your bonus funds within 21 days of being credited to your account. Wagering requirements of 35x also apply to both the deposit match and free spins available, meaning you must fully wager your deposit amount 35 times before any potential winnings become withdrawable.

While somewhat high, the wagering requirements are in line with the industry standard. Yet, the overall generosity of this welcome offer cannot go unnoticed. This offer gives plenty to help new players get started on their PlayFrank adventure.

PlayFrank Casino Promotions

That is not all PlayFrank Casino offers to its users. If you require more daily motivation with an element of challenge, head over to the right-hand side of the casino lobby to discover the “Daily Challenges” page. Each challenge features a particular casino game and objective to complete, and all you have to do is simply fill up the challenge bar to release your reward.

Tasks that PlayFrank may ask you to complete as part of a daily challenge include (but are not limited to): Wagering a specific amount in play money, triggering bonus rounds, or landing a big win.

However, you need to be quick as you only have 24 hours to complete each daily challenge. After that, PlayFrank will reset the tasks for you to scoop more casino bonuses in return for your play

PlayFrank Casino Game Variety

PlayFrank Casino’s primary purpose is to offer top-notch entertainment to all NZ gamblers, which is why this gambling site has teamed up with some of the world’s leading software developers to provide the most comprehensive selection of casino games. With pokies, classic slots, table games, live casino titles, and game shows, there is more than enough to satisfy every type of player.

Pokie fans are spoiled to a sprinkling of new online pokies and classics, as well as all-time favourites, such as Play’n’Go’s Book of Dead, NetEnt’s Divine Fortune, Microgaming’s Fire Joker, and more. Those wanting a more authentic casino vibe are also in luck, as you can find more than 40 titles, including multiple variants of roulette, blackjack, baccarat, and more.

You can enjoy nearly every game in a ‘demo mode’ or ‘free play’, so you can practice betting techniques and strategies without risking your bankroll. Also, all games are independently tested by iTechLabs, meaning the results are always random and fair for all players. You can rest assured that when you wager, fairness is promoted at all times.


Check Out: The several online sports betting platforms that consistently make it to the top of our lists.

PlayFrank Casino Live Casino

Enjoy the classic atmosphere of a brick-and-mortar casino from the comfort of your own home with the selection of live dealer games on offer from PlayFrank Casino. Available to all New Zealand players, table wagers start from as little as $0.10 and can rise to $10,000, perfect for both high-rollers and players on a budget.

The well-stocked live casino lobby, full of over 120 different games, is mainly powered by leading live dealer games developer Evolution Gaming. You can find multiple variants of roulette, blackjack, baccarat, poker, game shows, and more, all displayed in an easy-to-navigate grid format.

PlayFrank Casino Slot Games

With over 1,100 pokies to choose from, your options are infinite at PlayFrank Casino.. At the very top of the slots lobby, you can find the newest titles to hit the NZ gambling scene, including NetEnt’s Gonzo’s Gold, the classic spin-off of Gonzo’s Quest, as well as Play’N’Go’s Sparky & Shorts and PariPlay’s Tiki Magi

Avid fans of the classics are catered to with the ‘Classic Slot’” section, filled with Red Tiger’s popular pokies Regal Streak, Bounty Raid, and Neon Links, among many others. Gaming content is added weekly, and if you subscribe to PlayFrank’s email communication via your player profile, you can keep up to date on what fresh, new games you should be playing.

PlayFrank Casino Payout Rates

A casino RTP, or Return to Player percentage, describes the percentage of wagers that pokies and other games will pay back to players over a long period of time. Casino games feature a wide variety of RTPs. Still, it is vital to note that RTPs are calculated over lengthy time frames instead of per wager, so higher RTPs do not necessarily mean that you are guaranteed to win more.

At PlayFrank Casino, you will find games that offer you a wide array of RTPs that mainly fall in line with the industry average, with most falling in the 95-96% range. Round up lively extraterrestrials in Reactoonz, with an RTP of 96%, or see if you have the luck of the Irish in Irish Frenzy, with an RTP of 96.12%.

Progressive Jackpots

Those Kiwi players seeking that big win can try a range of progressive jackpot pokies, including Rainbow Jackpots, Hall of Gods, and Mega Fortune, which can have upwards of six or seven-figure jackpots.

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Live Casino Live Casino
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Software Providers

A large number of software developers boast a great selection of casino games at PlayFrank Casino, each offering unique gameplay, incredible in-game bonuses, a variety of themes, and more. Many industry leaders, such as IGT, NetEnt, Play’N’Go, and Quickspin provide great content and popular titles beloved by many NZ gamblers.

Other notable providers include Evolution Gaming, which remains one of the best live casino developers. iSoftBet and Microgaming have a great selection of classic casino table games.

Payment and Banking Methods Available at PlayFrank Casino

PlayFrank Casino offers a generous amount of payment methods for both deposits and withdrawals. When you head to the ‘Cashier’ section, take your pick of the variety of popular payment options on offer, including:

  • Debit cards, like Visa and Mastercard
  • E-wallets, like EcoPayz,Euteller, Skrill, Kiwi, iDeal,
  • Prepaid cards, like PaySafeCard and Astropay Card
  • Bank Transfers
  • And many more

PlayFrank guarantees that withdrawal requests will be dealt with within 24 hours. However, the time funds take to reach your account will depend on the payment platform you use. While e-wallets offer speedy withdrawals, taking up to 48 hours to process, other methods like debit cards can take up to six working days. The minimum withdrawal limit is set at $20, yet you can withdraw up to a massive $7,000 every month.

Payment Method
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20 Min
NZ$20 Min - NZ$10,000 Max
2+ Days
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NZ$20 Min - NZ$10,000 Max
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10 min
NZ$10 min
10 min
NZ$10 min
2-5 Days

PlayFrank Casino Desktop and Mobile Experience

In our experience, the PlayFrank Casino desktop site was a delight to use. Pokies and other casino and live dealer games are organised effectively into clear catalogues, with the site being remarkably simple to navigate. It offers a vivid yet playful aesthetic without sacrificing the overall user experience.

Although PlayFrank Casino does not offer a native app, the site is responsive on mobile browsers thanks to HTML5 technology - meaning games are optimised for use on Android, Apple, and Windows Phone operating systems. Delivering the same colourful design as the desktop site, the mobile-responsive PlayFrank site offered easy navigation and minimal loading times.

Mobile Slot Providers
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Top Slot Game
Book of Dead
Mobile Slot Games

PlayFrank Casino Registration

In our experience, registering at PlayFrank Casino was a breeze. After clicking ‘Create Account’, you will be asked to provide basic information, such as your name, DOB, email, phone number, and address. Then, create a unique username, place your first deposit, and you are free to claim the generous welcome bonus and start your PlayFrank journey.

As per New Zealand gambling regulations, you must verify your casino account before withdrawing any potential winnings. All you need is a form of personal identification such as an ID card, passport or driving license, and verification of your home address, such as a utility bill or another bill that clearly states your address.

PlayFrank Casino VIP Program

PlayFrank Casino boasts a strong VIP Program that rewards punters every step of the way. With your first wager and all the ones that follow, you start accumulating loyalty points that will see you climb the casino’s social ladder. In total, you have seven loyalty levels to reach, with each level throwing more freebies and perks your way. Upon levelling up, you can scoop rewards such as:

  • Sunday Free Spins
  • Birthday Bonuses
  • Faster withdrawal times
  • Higher deposits and cash-outs
  • Access to live tournaments
  • Personalised account manager
  • Personalised Offers

Accumulate points and you will make your way through the Newbie, Bronze, Silver, Gold, Platinum, Premium and Prestige levels.

PlayFrank Casino Customer Support

A detailed FAQ section will answer most questions and queries you have related to your PlayFrank Casino experience, with helpful topics on submitting documentation, bonuses, deposits, withdrawals, game information, and more. Yet, if your problem is not covered here, you can alternatively contact the friendly and professional customer service team in the handy live chat feature between the hours of 08:00 – 00:00 CET.

The customer support ethos at PlayFrank is CARE (Customers Are Really Everything). In our experience, the team went out of their way to provide speedy answers via live chat and responded within 24 hours via email. Still, we would have liked to have seen 24/7 live chat, and dedicated phone support. Especially if PlayFrank Casino believes that customers are everything.

Available Hours:8am to 00.00 am CET

Responsible Gambling at PlayFrank Casino

PlayFrank Casino takes responsible gambling seriously and offers players support in a variety of ways. On the site, you can find links to NetNanny, Gamlock, GamCare and Betfilter to help you gain control over your gambling habits. Other sitewide responsible gambling tools include self-exclusion, reality checks, cool off periods and deposit limits.

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PlayFrank Casino offers an enjoyable gambling experience that will wow both new and existing players. The lucrative welcome bonus offers you the ideal blend of free spins and deposit matches, with an emphasis on high-quality pokies and classic casino table games placed at the forefront.

Kiwi players can also revel in a selection of popular payment methods while enjoying the perks of a loyalty scheme that rewards you massively. Being operational under the reputable Genesis Global Brand, an MGA license adds to PlayFrank’s solid reputation.

Visit PlayFrank Casino


Our Rating
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PlayFrank Information

Support Hours:
8am to 00.00 am CET
📍 Address:
Suite 10, Level 4, Portomaso Business Tower, Vjal Portomaso, St.Julians, STJ 4011, Malta

Supported Platforms




Flash / No Download






Windows Phone

Other Information

Software Providers




NextGen Gaming

Play'n GO




ELK Studios


NYX Gaming Group

Games Global


The minimum withdrawal limit at PlayFrank Casino is $20. Remember that withdrawal processing times will differ depending on the payment platform you wish to use. To withdraw funds, simply head to the ‘Cashier’ section after verifying your casino account.

PlayFrank has teamed up with some of the industry’s leading game providers to offer over 1,200 pokies and casino games in total. Enjoy a wide range of pokies, progressive jackpot slots, table games, live dealer games, game shows, and more.

PlayFrank Casino is very mobile-friendly. You can enjoy the PlayFrank mobile casino both from your tablet and smartphone via your mobile browser. Thanks to HTML5 technology, the casino is responsive and optimised for Apple, Android, and Windows Phone devices. While there is no PlayFrank app, the mobile-responsive site runs smoothly on all operating systems.

Yes, PlayFrank Casino is reliable and safe for Kiwi players. PlayFrank holds an MGA license, one of the most prestigious licenses an online casino can have. Also, all pokies and other casino games are audited by iTechLabs, ensuring random outcomes and fair gameplay for all.

Withdrawal requests from PlayFrank Online Casino are processed within 24 hours. Remember that the time funds take to reach your account will depend on the payment method used. Numerous popular payment platforms are accepted at PlayFrank, including debit cards, e-wallets, and prepaid cards, so players are spoilt with a wide variety of choices.