Reviewed By James Molloy
mr.play was founded in 2017 but only entered the New Zealand sports betting market in 2019. Bettors located in the country can register with this operator and place bets by the terms of the New Zealand’s Gambling Act of 2003.
The overall impression of the New Zealand-facing mr.play sports betting service is of a good destination across about 30 sports. The absence of downloadable apps and live streaming are negatives but not significant reasons not to register. The welcome offer is easy to achieve and there are regular ongoing promotions for current players. There are enough strengths at mr.play to make for a positive sports betting experience and this site is worth a visit.
New customers with mr.play residing in New Zealand can claim a welcome bonus for a maximum of $100. This is a 100% matched deposit bonus because the value of the qualifying deposit equates to the free bet bonus. The initial deposit is matched by bet credits with a value of up to $100. New players must make the first deposit for €10 or more within 14 days of registering.
There are wagering requirements of 9 times the bonus. Bet credits expire after 30 days and must be used for bets at odds of 2.0 or bigger. This mr.play sign up offer is transparent and achievable and provides an incentive for residents of New Zealand to open an account, deposit betting funds and place bets.
The mr.play sports welcome bonus is complemented by a range of promotions and free bet offers for current players. This loyalty package features sport and event-specific bonuses which can have an expiry date. For example, the mr.play Play Boost enhances the profit from winning accumulators.
The qualifying bet is a multiple with four selections or more at odds of 1.2 or bigger. Enhanced returns are paid on a sliding scale from 4% to 77%, depending on the number of legs from 4 to 15. The mr.play Battle of the Punters involves sports betting tournaments with other customers.
At the time of this review, existing customers located in New Zealand could not claim any free bets. The operator focuses on the mr.play sign up offer and its bet credits. When the brand is more established, there could be free bets but any winnings will not include the stake. Existing customers are still catered for with the Play Boost and Battle of the Punters.
‘Sports’ is the fifth option on the main menu on the Homepage. Customers can locate an event or league by entering a keyword or phrase in a Search box. Featured Links display the main betting events of the day which are usually related to football, basketball and tennis. The sports betting menu lists about 30 betting sports, initially in order of the number of markets and then alphabetically. The most popular competition is the English Premier League (EPL)in football.
mr.play displays the match result betting market for each fixture in the EPL. This is a three-way market and the possible outcomes are: Home Win, Draw, Away Win. There is a link to over 150 additional markets which appear in these categories:
The range of related betting options for matches in tennis and basketball is not so extensive. However, the main markets of handicaps and totals sit alongside betting on the winner of the match. There are short term markets for each sport that provide repeated betting opportunities during a match. For example, you can bet on the winner of the next point in tennis and the team that has the next scoring play in basketball.
Bettors located in New Zealand can bet on the four main US professional sports leagues: NFL, MLB, NBA and NHL. There is a good range of markets for cricket, rugby league and rugby union. mr.play offers odds on global sports such as golf, tennis and boxing and sports mainly popular in mainland Europe including volleyball and handball. In addition to mainstream sports, New Zealand bettors can place wagers on Esports, Politics and TV Specials.
Residents of New Zealand who open an account with mr.play can enjoy the following betting features.
Bettors locate a market and click the odds which activates the Bet Slip. The betting options increase as more selections are added. Customers select the bet, enter the stake and place a bet. In most cases, mr.play confirms acceptance immediately and updates the account balance.
The Play Bot facility provides tips based on statistics and form. Bets, tips and odds boosts appear when the option is selected. Trending matches are displayed and customer are advised of existing and upcoming pre-match and in-play betting events
Bettors located in New Zealand have access to an in-play betting platform with events across the main betting sports, including football and tennis. There is no live streaming but players can view an animation of the play and live match statistics.
The cash out option allows live bettors to close a bet before expiry. The purpose of this feature is to guarantee a profit or limit the loss before the end of the event. The value depends on the original bet and the market at the time of the request.
The mr.play betting site is fully licensed and regulated which means potential new customer in New Zealand must be verified. In terms of trust, this is a minimum requirement and it would be a concern if mr.play did not have a process in place to verify the identity of a new player.
The registration process is quick and seamless and can be completed with a short delay and begins with clicking ‘OPEN ACCOUNT’. New account holders enter a Username and Password and an optional bonus code or promo code and populate the required fields. The final step is to confirm the age and acceptance of the site’s general Terms & Conditions.
mr.play allows customer in New Zealand to make deposits using typical payment methods such as debit and credit cards, Bank Transfer, e-Wallets and prepaid cards. However, cryptocurrencies are not accepted. Deposits are instant and free of charge and the minimum deposit is $10.
Customers can withdraw funds using the same methods, but they are subject to standard delays of up to 6 days and some providers may impose a service fee for carrying out these transactions.
The mr.play sports betting website has a standard layout with the main menu on the Homepage displaying the gaming products. In addition to the sports betting option, the menu also includes Casino, Live Casino, Scratchcards and Promotions.
The search box, links and menus make navigation seamless. The website functions well and loads in an acceptable amount of time. The site can be read on smartphones and navigation on mobile devices is effective with no significant delays.
Mobile users in New Zealand do not have access to downloadable apps for iPhone and Android devices. However, the site can be installed on mobile phones, as long as the browser has been set up correctly. There are no mobile-specific offers but mobile users can activate the mr.play sign up offer and rake advantage of ongoing free bets and bonuses for registered players.
This table shows the margins for the main match win markets with the three most popular betting sports with customers in New Zealand.
|Football||Match result 3 way||104.32%|
|Basketball||Match result including overtime||105.26%|
|Tennis||Match result 2 way||109.21%|
There is average value in the football odds and the basketball market is better than average for the bettors but the tennis odds offer very little value.
New Zealand-based account holders can contact the mr.play support team by Live Chat and email. The department is open 17 hours a day which is a negative and there is no telephone or postal address support. However, there are no reports of poor response times and staff without acceptable levels of knowledge and experience. Customers can enjoy the benefits of decent levels of support, complemented by Help and FAQ services.
Casino players with mr.play registered in New Zealand can take part in a casino loyalty programme but there is no equivalent service for sports betting. Even though there is no formal scheme, current players can enjoy ongoing promotions that often change.
Every bettor can benefit from good margins in football and basketball and these payouts go some way to making up for the absence of a programme that rewards the loyalty of existing customers.
Responsible Gaming appears on a list of features on the footer of each page. Customers with mr.play in New Zealand can access the following responsible gambling features:
There are procedures in place to protect minors and guidelines to prevent and manage compulsive gambling. This betting site also displays banner links to bodies that offer support for players who have developed problems with their gambling or are showing signs of addiction.
The core product was initially the casino but sports betting is now a major part of the mr.play online gaming service. As a relatively new operator, mr.play has not won any industry awards but they could come once the brand is more established. There is also the potential for partnerships with professional sporting clubs but at the time of writing no deals have been confirmed. However, mr.play is well-positioned to grow in the New Zealand market.
The minimum withdrawal amount with mr.play is $10.
mr.play features about 30 betting sports and a comprehensive selection of leagues and markets.
One of the deposit methods with mr.play is New Zealand dollars.
Mobile users cannot download a mr.play app.
mr.play provides a fully regulated and sports betting service.
Withdrawals with mr.play are subject to standard delays up to 6 working days.
Mr.play has licenses issued by regulatory bodies in the UK and Malta.
"I've worked in the betting industry on product, operations and customer service for several years. A class operator will deliver on many aspects and we cover them all."