Launched in 2018, Duelz Casino brings a unique fantasy-themed approach to online gambling with its innovative 'duels' system.
This Malta-based operator stands out among UK casino sites with its gamified experience, over 2,000 games and strong focus on player engagement.
While our Duelz Casino review found several impressive features, including 24/7 live chat support and diverse payment methods, some limitations were also identified.
Duelz Casino is operated by SuprPlay Limited and holds a licence with the UK Gambling Commission (licence no. 48695). Since launching in 2018, the platform has won an innovation award for its unique approach to online gaming, with their fantasy theme and competitive 'duels' system allowing players to compete against each other while playing classic online casino games.
New players at Duelz Casino can claim a casino welcome bonus that offers both a 100% deposit match worth up to £100 and 100 free spins to be played on Rich Wilde and the Book of Dead.
No promo code is required to claim the Duelz Casino welcome bonus - but you must opt-in during registration, instead.
The deposit match bonus carries 30x wagering requirements on the combined deposit and bonus amount.
Free spins winnings must be wagered 45x before withdrawal.
All slots contribute 100% towards wagering, while table games contribute significantly less.
The maximum bet you can place while playing through your wagering requirements is £2.
With 30x wagering requirements, the Duelz welcome bonus sits at the UK market average, making it reasonably competitive. The inclusion of 100 free spins on the popular Book of Dead slot adds extra value. However, the 45x wagering on free spins winnings is higher than some competitors. For players seeking best payout slots, this bonus provides decent opportunities.
✔️ Generous Deposit Match - A deposit match worth up to £100 is a great way to get new players started
✔️ Average Wagering Requirements on Bonus Cash - While the 45x wagering on the free spins seem unnecessarily high, this isn't the case with the bonus match, which comes with industry-average 30x wagering
✔️ Top Slot Free Spins - Your bonus free spins are to be played on Rich Wilde and the Book of Dead, one of the most popular online slots
✔️ This bonus is well-suited to all types of casino players, offering a generous deposit match alongside free spins on a classic slot
Duelz Casino offers ongoing promotions, including weekly cashback bonuses and seasonal campaigns.
The unique 'duels' system serves as the primary loyalty mechanism, allowing players to compete in challenges and climb leaderboards for rewards.
One standout feature is the weekly cashback offer, where all players who have made a loss that week receive a cash reward every Friday. Since all games on the site are included, it’s a generous and genuinely rewarding perk.
While there is no traditional VIP program, active players earn points and trophies through gameplay participation.
Regular promotional emails keep players informed about temporary offers and special events.
Duelz Casino accepts a wide variety of payment methods, including Visa, Mastercard, PayPal, Skrill, Neteller, MuchBetter, Paysafecard and Trustly.
Instant withdrawals are available to your PayPal or Skrill accounts, while more traditional methods can take up to five business days to be processed.
Like all new UK casinos, Duelz Casino requires casino KYC verification before processing withdrawals.
The verification process typically occurs before your first withdrawal request and involves submitting a UK government-issued ID, proof of address and payment method verification.
Standard documents include a passport or driving licence, a utility bill or bank statement and card photos.
Processing usually takes 24-48 hours once documents are submitted to the casino.
The casino may request additional documentation on larger casino withdrawals to be extra safe and secure, which can extend processing times.
Duelz Casino impresses with over 2,000 casino games from leading industry providers.
With 1,000+ online slots, Duelz Casino offers everything from classic fruit machines to modern video slots with different cash prizes.
Duelz Casino offers players a live casino section featuring 60+ tables powered by Evolution Gaming, OnAir Entertainment, Pragmatic Play and Stakelogic. Players can enjoy live roulette, live blackjack, live baccarat and game show games like Crazy Time and MONOPOLY Live.
Duelz Casino provides a 24/7 live chat feature support accessible through the website. Response times are typically quick, with knowledgeable support team agents handling queries professionally.
The Duelz online casino email support is available at support@duelz.com for more complex issues.
The FAQs section covers common questions about bonuses, payments and account management, which is especially helpful for new players.
Social media support is available through their Facebook page for additional assistance.
The online casino implements comprehensive responsible gambling measures, including deposit limits, loss limits, session time limits and cooling-off periods.
Self-exclusion options are available for six months, one year or permanently.
The platform partners with organisations like GamCare and BeGambleAware, providing easy access to support resources.
While there is a lot to like about Duelz Casino, I always need to highlight any negatives when writing a casino review - these are listed below.
While the 30x wagering requirements on the deposit-match are fine, I was disappointed to find the free spins came with 45x wagering attached.
A lack of an iOS or Android app is bound to be a disappointment to players who prefer to play via a mobile app.
While there are plenty of ongoing promotions available - including an excellent cashback offer - the lack of a classic VIP program is still a disappointment.
Duelz Casino delivers a truly unique gaming experience, with its innovative ‘duels’ system being a standout feature, complemented by an eye-catching fantasy theme and plenty of ongoing promotions.
The extensive games library - spanning both slots and live casino - along with instant withdrawal options, were other major positives during my review. The main drawbacks were the high wagering requirements on the free spins bonus and the absence of a mobile app or a classic VIP program.
Overall, Duelz Casino is a refreshing and distinctive addition to the crowded UK market - and one I’d definitely recommend to players looking for something a little different.
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