Grosvenor Casinos is the online arm of the well-known Grosvenor chain, a trusted name in land-based gaming across the UK.
The site features a diverse library of titles from leading studios, complemented by an impressive range of exclusive in-house games.
In this review, I will take you through everything Grosvenor Casinos offers new players - highlighting its key strengths, pointing out where it could improve and utlimately showing how it stacks up against other leading UK casinos.
Grosvenor Casinos went online in 2007 and hasn’t looked back since, constantly improving the platform design to stay relevant with the times.
Rank Interactive (Gibraltar) Ltd runs the site under a license from the UK Gambling Commission (licence no. 57924).
Other brands under the operation of Rank Interactive include Regal Wins Casino and Magical Vegas Casino.
New players at Grosvenor Casino can claim welcome bonus package that includes a £30 bonus and 100 free spins.
No promo code is required to claim this bonus.
The deposit-match bonus comes with 30x wagering attached.
It is important to note that not all games will contribute 100% towards clearing wagering. While the majority of slots count 100%, this drops to 50% for jackpot games and 10% for non-game show live dealer games.
The free spins bonus has no wagering attached.
Whatever you win from playing through the 100 free spins is yours to keep and withdraw.
This is a strong double welcome bonus, giving new players the chance to really test out this casino.
The deposit-match is modest at just £30, but the real highlight here is the 100 no-wagering free spins, which can be played on a range of premium slot games.
Not the most eye-catching casino bonus, but one that is definitely worth claiming.
✔️ 100% Deposit-Match - First deposits of up to £30 will be matched with a 100% deposit
✔️ Large Maximum Win Cap - The maximum win cap on the deposit bonus is £2,000
✔️ No Wagering Free Spins - The free spins have no wagering attached to them
✔️ Top Slot Free Spins - The free spins can be used on a selection of top slots
✔️ This double welcome bonus should be well-suited to all online casino players
Grosvenor Casinos offers a steady stream of ongoing promotions to existing players.
Whether that be casino cashback, free spins or frequent tournaments offering big cash prizes, there's plenty to keep an eye out for.
They do not currently offer a VIP program.
Players can choose from debit cards, PayPal, Paysafecard and Apple Pay. The only option not available for withdrawal is Paysafecard.
Minimum transactions start as low as £5, which is deal for smaller-stakes players.
When it comes to withdrawals, I was impressed with the lightning-fast processing times.
Most payouts are credited back to your account within just 15 minutes, thanks to the 'Fast Withdrawals' feature supported by all major banks and PayPal.
Like all long-running and new casinos, Grosvenor Casinos users must verify their information.
You only go through the KYC process straight after you go through the Grosvenor Casinos login portal if your card address differs from your home address, you’ve no credit history or aren’t registered to vote
You need to verify your details before withdrawing for the first time. There’s a simple document uploader service accessible through the website and app.
The team aims to greenlight your proof of address and photo ID within a couple of hours.
Although Grosvenor Casino’s library of around 500 games isn’t the largest on the market, it makes up for this with quality.
While the game count may not be the highest, I liked the mix of slot games I found on Grosvenor Casinos, with plenty of classic titles, new releases, jackpot slots and Megaways slots available.
A real highlight for me is their small range of exclusive Grosvenor-branded slots - including a Big Bass Splash, Hold & Win and Megaways game.
What I consider the best aspect of Grosvenor Casinos is its live casino library - especially the exclusive tables and those streamed directly from their land-based venues across the UK.
With live dealer tables broadcast from a range of cities - including Birmingham, Cardiff, Glasgow, London, Nottingham and Sheffield - players can enjoy one of the most authentic live casino experiences online.
The rest of the collection is supplied by industry leaders Evolution Gaming and Pragmatic Play Live.
Grosvenor Casino offers a mobile casino app that is available to download on both iOS and Android.
The iOS app has received consistently strong reviews, while the Android app's reviews have been more negative on the whole.
Grosvenor Casinos offers 24/7 live chat, a toll-free phone number and an email address.
I tested the live chat and was happy to receive a response from an agent within a couple of minutes. This feature is only available after entering your Grosvenor Casinos login details.
Telephone support is a good alternative if your issue needs more explanation, with email being the slowest option to resolve your problem.
Grosvenor Casinos monitors players to ensure nobody exhibits signs of harm.
You will have access to a range of safer gambling tools - including net deposit limits, reality checks, cool-off periods and self-exclusion.
There are a few factors to consider before you sign up:
A library of just 500 games is certainly on the smaller side.
While the collection may be rich in quality, a catalogue in the hundreds simply cannot match the variety offered by competitor platforms boasting several thousand titles.
Although Grosvenor Casinos provides a regular stream of promotions, the absence of a traditional VIP or loyalty program is disappointing.
Many players would expect ongoing rewards for consistent gameplay - whether that be in the form of cash bonuses or free spins.
As an established land-based casino operator, it is no surprise that Grosvenor Casinos delivers a polished and high-quality online casino experience.
Their welcome package may not be the flashiest on the market, but it is a solid double bonus - offering a modest deposit-match and a no-wagering free spins bonus that can be played on a number of top slots.
The games library is somewhat limited in size, but it is well put together. Players will find a balanced mix of classics and the latest releases, complemented by a growing number of exclusive slots and live dealer tables. A real highlight is their live roulette games that are streamed directly from their land-based casinos around the UK.
Other notable positives include a highly-rated iOS app and impressively fast withdrawals, with most payouts credited within just 15 minutes.
On the downside, the smaller games catalogue is the main shortcoming, while loyal players may be disappointed by the lack of a traditional VIP program.
Overall, Grosvenor Casinos stands out as a reliable and well-rounded online casino option.
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