Reviewed By Adam Kenny
21.com is an online casino that was launched in August 2018 and is owned by Betpoint Group Limited Casinos.
While 21.com has only been in the industry for a short time, it has built up an impressive stable of games from some top quality developers. Most casino game needs are catered for and the platform is licensed in both Malta and Curacao.
This review takes a look at the various aspects of this 21.com online casino offering. This will shed some light on whether or not it will be a good fit for your needs.
|Strong selection of quality games||A lot of countries are restricted|
|Easy to use platform||Deposit and withdrawal fees|
|Quality mobile offering|
For those signing up for an account at 21.com, there is a new customer bonus offer that you can avail of. This sees you getting a deposit bonus for your first four deposits.
Your first deposit will be matched 100% up to NZ$100, your second deposit matched 25% up to NZ$500, your third deposit matched 50% up to NZ$300 and your fourth deposit matched 100% up to NZ$100.
In addition to the deposit bonus, you will also get 210 free spins for the 7 Piggies slot just for registering, as well as another 900 spins over the course of 90 days for the Vampire vs Wolves slot after making your first deposit. Be sure to use the appropriate bonus code each time you are making your deposit.
We always enjoy getting a no deposit bonus such as free spins as it is a great way to try out a platform without depositing any cash.
The bonus funds do need to be wagered x50 before cashing out, which is a bit high. Most slots will contribute 100% towards these wagering requirements, which is ideal. There is also a minimum deposit required of NZ$25 and the max bet you can make and still contribute towards requirements is NZ$3. Unfortunately, you only have 24 hours to reach the free spins wagering requirements, but you do have 21 days to wager the deposit bonus funds.
Do note that if you make a deposit through Neteller, Paysafecard or Skrill then you cannot avail of these offers.
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At 21.com, the focus is on a quality game selection more so than quantity. This is why there may be fewer titles on offer than a lot of competitors, but there is also an abundance of quality games stacked on the site.
Having said that, there are still more than 1,000 different games on offer. Some of the top game developers with titles on the platform include Microgaming, BetSoft, Play'n GO and Quickspin. The main focus of the platform is video slots, all of which can be played for free.
As the platform is named after the magic number in blackjack, you would expect the table games offering to be a strong one. However, it is a bit smaller than one might expect.
In total, there are 59 table game options to choose from. You can look at a few different variants of blackjack and roulette, from traditional versions to more exotic types like Spanish blackjack. The likes of craps and baccarat also are on hand for you to try out.
Video poker fans do have a choice of more than a dozen different games, including Jacks or Better and Deuces Wild. More niche types of games like scratch cards and bingo also do not make an appearance on the 21.com platform.
Some of the other games you can play include different variants of poker such as Caribbean Stud Poker and Casino Hold'Em, as well as games like Red Dog and High Low.
The design of the 21.com website is very good. The flamboyant color scheme makes the text really pop out and the navigation system is seamless. In terms of the playing experience, the gameplay experience is sometimes a bit slow, but with great graphics and smooth gameplay.
You can quickly filter through the different options on offer by seeing which are the popular titles, as well as by name and developer. If you have a specific title in mind, you can use the search bar to quickly find it.
If you wish, you can easily play your favorite casino games on 21.com through your mobile device. Both iOS and Android devices are supported, but there are no dedicated apps to download, all mobile play will be done through your web browser.
This mobile offering is well-built and you can access most features that are available through the desktop offering. Every game that is available on the desktop platform is available on mobile, something which is not seen very often in the space.
Everything has been downsized neatly so you can navigate around the mobile site without it being too cluttered. The gameplay itself is seamless, allowing you to play on the go without losing much in the way of user experience.
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When it comes to adding funds to a 21.com account, we found the process to be quick and easy. If you want to make a deposit, you can use one of the following methods: MasterCard, Visa, Neteller, Skrill, Paysafecard and Zimpler. There is a minimum required deposit of NZ$25 in place.
For the most part, these funds will be credited to your account almost instantly. The same methods are also available for you to make a withdrawal, in addition to being able to take funds out via a bank transfer.
Generally, withdrawals through e-wallets will process the fastest, usually within 24 hours. For cards, it will take 3-5 business days, with the bank transfer often taking five business days. There is a daily limit of NZ$5,000 on withdrawals and a monthly limit of NZ$150,000 in place.
As mentioned, you will need to verify your identity and address before you make your first withdrawal from your 21.com account. This is why you should complete this process sooner rather than later when setting up your account. There is also a withdrawal fee in place of NZ$5 and a NZ$1.99 fee in place for making a deposit, something which we are not fans of.
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For slots players, there are more than 400 titles to choose from. These vary from ultra-modern video slots to more classic types of slots games, so all needs and tastes are catered for. Some of the more popular titles on offer include Street Magic, Book of Dead and the Ark of Mystery. Naturally, there are also progressive jackpot slots on offer, some of which have potential payouts in the seven-figure range.
As there are so many different slots titles on offer at 21.com, there is also a massive variety of limit options open to players. You can play for as little as NZ$0.05 per spin and go up into the hundreds of pounds per spin. As the selection of table games is a bit limited, there is not as much variety for betting limits on offer.
Generally, you can play for as little as NZ$0.50 per hand in these table games and for as much as a couple of thousands of pounds per hand.
Return to player (RTP) percentage is a key metric that is used in the online casino space. This gives you a good indication as to what size return you can expect from a given game on average. For example, if a game has a 96% RTP, then you will, in theory, get back NZ$96 for every NZ$100 that you wager on a given game.
As there are so many different slots titles on offer at 21.com, there are varying levels of RTP. The average tends to lie around the 96%-97% range. Naturally, there will be some slots games with greater RTPs and some with lower RTPs than this range. Table games naturally have higher RTPs that are fairly standard across the industry. Niche types of games generally have lower RTPs, being closer to the 90% RTP mark.
Registering for a 21.com account is pretty straightforward, only taking us a few minutes. You should take a note of all the countries restricted from using this platform before trying to sign up. To register, you will need to enter your key details such as full name, surname, password, full address, date of birth and phone number.
You will also need to accept the terms and conditions for the platform, as well as confirming that you are at least 18 years old.
As soon as you have finished the registration form, you should then receive an email from 21.com. This will contain a link that can be used to activate your account.
You will be asked to provide further verification checks. This means sending the 21.com team a copy of your photo ID, as well as proof of address. This is a vital step for any online casino in today's world and we would be concerned if this step was not required.
If you ever have any questions or experience some issues when using your 21.com account, you can get in touch with the customer support team. If you want to quickly resolve a straightforward issue, then the live chat option will be the best fit. This live chat is available to use on a 24/7 basis. There are five different languages catered for through the live chat function.
Currently, there is no VIP program on offer at the 21.com casino.
For more detailed issues, sending the team an email will normally be the best course of action. Normally, you should receive a reply within a few hours once the email has been picked up by the customer support team that is monitoring the email inbox. There is currently no telephone support available.
Responsible gambling is a core part of 21.com's offering, with a lengthy piece of text being dedicated to its policies on the matter. There are numerous different tools that can be activated on an account in order to protect the player. This includes the likes of deposit limits, timeout periods and self-exclusion policies.
You can also find a section that outlines advice on what to do if you suspect you may have a problem with gambling and a number of external resources you can access to help with your needs in that regard.
There is an impressive selection of quality online pokie games from leading developers on offer at the 21.com online casino. All of these games are also available on the mobile platform, which is a rarity in the industry today.
There is a massive welcome bonus offer which promises you a massive amount of free spins and a deposit bonus for each of your first four deposits. The casino game selection is a bit lacking, so this platform is best suited to those who play predominantly slots and standard variants of table games.
"Over a decade spent working in the online betting world. I can truly tell you which operators are good and which ones aren't."
Reviewer since February 2019