James Molloy
Commercial Lead - Customer Experience & Responsible Gambling Expert
James brought nearly five years of experience in customer service and operations at Paddy Power and Betfair to Gambling.com when he joined our team in 2018.
During his tenure at one of the world’s leading online gambling companies - which has since rebranded as Flutter Entertainment - James honed his expertise in customer support, handling offers and resolving queries.
This hands-on experience has given him with a deep understanding of what makes for a top-quality online betting site.
As a Commercial Lead at Gambling.com, James plays a key role evaluating bookmakers, attending industry events and negotiating exclusive deals to bring valuable offers to our readers.
Role at Gambling.com
James oversees some of the most significant commercial relationships in the UK and Irish online betting markets as our Commercial Lead.
This role requires constant engagement with leading brands across the betting industry, enabling James to stay abreast of the latest developments and ensuring our readers always get the most accurate and relevant information.
In over five years at Gambling.com, James has contributed to process innovation across various teams, including Ad Operations, content and bookmaker testing departments.
With a background in customer support and dispute resolution, James is an expert in customer experience. He understands the details of new customer offers and their terms and conditions.
At Gambling.com, James has personally tested and reviewed numerous betting sites, providing readers with up-to-date insights on new features and offers.
Away From The Desk...
The demands of James's role mean he isn't afforded too much down-time, but our Commercial Lead is a huge sports fan.
James is a keen supporter of Manchester United and closely follows American sports leagues like the NFL and NBA.
"I've loved all things sports from a young age, so when it became clear that it wasn’t on a field or a track where I would have my career, working in the betting industry was the next best thing.
"I’ve worked across a variety of roles in the industry and now I enjoy working with licensed bookmakers to bring you the best bonuses and new sites to bet with.
"Having worked directly with customers at one of the biggest gambling companies in the world, I know what bettors want and have a keen eye for the features that make an online gambling site worth using."
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