Jackpot City Casino Review (2025) - World-Class Service
Jackpot City Casino has been a global gambling brand since 1998. Now part of the Super Group, it's perfected the art of giving customers more of what they want.
Stick around, and I'll explain why it's one of the best US online casinos for customer support and games. I'll even share my thoughts on how it can provide an even better online casino experience.
Owned by Super Group (SGHC) Limited, Jackpot City Casino launched in 1998. Today, alongside its sister sites such as Betway, Jackpot City Casino has earned an international reputation for excellence.
Jackpot City's US adventure started in Pennsylvania (license number #129662-1) through a partnership with Live! Casino & Hotel Philadelphia. From there, Jackpot City Casino New Jersey (NJIGP 25-002) went live in conjunction with Golden Nugget Atlantic City.
New players can double their account balance by claiming the Jackpot City Casino US welcome bonus.
Promo Code
You don't need a Jackpot City Casino promo code to claim the welcome bonus. New players can follow our link to start the registration process and deposit $5 or more to claim the bonus available in your state:
- Jackpot City Casino NJ: First deposit match worth up to $1,000
- Jackpot City Casino PA: First deposit match worth up to $1,000
How it Works
- New players get a first deposit match worth up to $1,000 by following our secure registration link
- Only players aged 21 or older in New Jersey and Pennsylvania are eligible to claim this offer
- You must opt in via the promotions page within seven days of creating your first (and only) account
- The minimum deposit for the Jackpot City Casino US welcome bonus is $5
- Bonus credits must be wagered 25 times within 30 days
- Withdrawals made prior to completing the 25x playthrough forfeit any unclaimed bonus credit
Wagering Requirements
The playthrough (aka wagering target) on Jackpot City Casino's welcome bonus is 25x. Only bets made on eligible slots contribute to the playthrough.
Is the Jackpot City Bonus Worth It?
The Jackpot City Casino US welcome bonus is generous in terms of top-end value, but it's not particularly interesting. By that, I mean there are hundreds of US online casinos offering identical welcome bonuses.
That being said, creativity is often accompanied by unfavorable wagering requirements. So, while this promo doesn't necessarily get me excited, that's not a bad thing.
The playthrough (25x) is at the top end of our acceptable range, but it's still comparatively low. The only wagering requirement I don't like is that you can only clear the bonus by playing slots.
Key Benefits
✔️ Double the value of your first deposit
✔️ Fair playthrough with 30 days to hit your target
✔️ Low $5 minimum deposit
Who is This Bonus Best For?
The $5 minimum deposit makes this bonus accessible to everyone, especially novices. I think the playthrough might be a little bit high for low-stakes players, but the 30-day time limit means clearing it is far from an impossible task.
There aren't many daily promotions at Jackpot City Casino, except for a no deposit bonus that manifests itself in the form of a prize wheel.
The one beacon of added value in an otherwise barren landscape is the VIP program. That's great, but it's only open to invited players, which I don't like.
However, if you're active enough to earn a spot in the program, you'll receive personalized promotions, priority support, and invites to VIP events.
Jackpot City Casino offers almost-instant withdrawals from $10 via the following payment options: Visa, MasterCard, Skrill, PayPal, Venmo, Apple Pay, and Cash at the cage (available only in New Jersey).
Withdrawal requests are subject to a 24-48 hour review, so you'll usually get your winnings within a day or two.
One feature I really like is the withdrawal tracker. Real-time updates help manage expectations, making the withdrawal process bearable, even if it's slightly slower than I'd like.
All established and new US casinos conducted KYC checks. Jackpot City Casino's software uses your Social Security Number (SSN) during the registration process to verify your identity.
If the software can't verify your identity, you'll need to send the following documents to verificationNJ@jackpotcitycasino.us (New Jersey) or verificationPA@jackpotcitycasino.us (Pennsylvania):
- A scanned copy of your Social Security Card (only required if you're in Pennsylvania)
- Copies of any valid government-issued identity documents, such as your driver's license and passport
- Proof of address documents issued within the last six months, such as utility bills and rental agreements
Company Information
Address:
Jackpot City Casino offers just over 400 slots and table games, so it's not short of options. However, in comparative terms, it's not the biggest collection of online casino games I've seen. For example, Bet365 US has over 700 games.
While quantity might be an issue, quality certainly isn't. Jackpot City Casino's games come from top-tier software studios, including the ever-popular NetEnt and Games Global.
A Great Place to Spin
As well as being on the best US slot sites for popular franchises such as NetEnt's Starburst collection, Jackpot City Casino offers the following:
- Classic Slots
- Video Slots
- Megaways Slots
- Bonus Buy Slots
I also had fun playing online slots with modern mechanics, including 10K Ways (10,000 paylines) and Link & Win. Jackpot City's most impressive games, however, are its exclusives.
My favorite is Jungle Jim Gold Blitz. Developed by Stormcraft Studios as an extension of the Jungle Jim franchise, this slot features wild multipliers, free spins, a cash collector, and jackpots topping 5,000x.
My only complaint is the lack of progressive jackpot slots.
Top Table Games, but It's All About Arcade Action
Jackpot City does the basics well when it comes to blackjack, roulette, baccarat, and online poker games. Roulette is the best represented, with traditional variants flanked by modern marvels such as Turbo Multifire American Roulette, which has random payouts topping 1,000x.
Beyond its collection of more than 60 animated and live dealer casino games, Jackpot City Casino has 16 arcade games, including Race Track Live (a virtual racing game) and Rock Paper Scissors.
These non-standard offerings are ideal for casual gamers seeking a more relaxed gaming experience.
I don't have any complaints regarding the styling and usability of Jackpot City's mobile casino app. Some people may not like the purple color scheme, but it's become iconic within the industry over the last two decades.
One-tap search buttons, such as "4th of July Fireworks", make it easy to find the latest games, something other users of the Jackpot City Casino app seem to agree with. The current App Store rating is 4.7/5, while Android users over on Google Play have given it a 4.5/5 rating.
I found a few complaints about Jackpot City withholding money until players have completed the verification process. I ignore these negative comments because they're simply a case of players not understanding the KYC process.
One comment that got my attention mentioned customer support. According to iOS user BKNYGuy, there's a "lack of ability to communicate." This might be the case at peak times, but I actually found Jackpot City's customer support service to be incredibly efficient.
Customer support is an integral part of any online casino experience, so it was nice to see that Jackpot City's primary contact method is live chat.
It took me less than 60 seconds to start a conversation with Trevor F. That's fast, particularly since I was warned the customer support team was dealing with a high volume of requests.
Trevor's responses were prompt, and it was nice to receive an email copy of our conversation in my inbox.
Jackpot City Casino offers a variety of responsible gambling tools and advice, including:
- Deposit and spending limits
- Loss limits
- Time limits
- Cooling off period
- Self-exclusion
- Contact details for the National Council on Problem Gambling and Gamblers Anonymous
One feature I've not seen at other US online casinos is a "Myths Associated with Online Gambling" guide.
In my view, players are at less risk of developing a problem if they have a better understanding of how gambling works. So, Jackpot City gets top marks here.
Access for Everyone is a Must
The VIP program is only open to selected players. It would be better if everyone could join.
More Promos Needed
It would be great to see more ongoing promotions.
Playthrough Could be Lower
The playthrough on bonuses is within an acceptable range, but it could be slightly lower.
You can't go too far wrong when you choose an industry veteran. Jackpot City Casino has been in the business for over 25 years, and it shows.
The software is reliable, there are hundreds of games from top developers, and the customer service is world-class. Personally, I'd like a few more games and promotions. However, if you want a solid site with a stellar reputation, you won't be disappointed with Jackpot City Casino.
| Number of Games | 400+ |
| Number of Jackpots | 4 |
| Number of Live Dealer Games | 19 |
