Hollywood Casino Review

Going back to 2004, Penn National Gaming, which owns Hollywood Casino, managed to get their first slot machine license. From here, the brick-and-mortar Hollywood Casino opened at Penn National Race Course opened in 2008. Penn National Gaming then purchased rival Pinnacle Entertainment in 2018 and also owns the Meadows Racetrack and Casino, located just outside of Pittsburgh.

Hollywood Casino become the second online casino in Pennsylvania on July 15, 2019 and is licensed and regulated by the Pennsylvania Gaming Control Board. Penn National has big national ambitions. Let’s see how that equates with its online casino product.

Excellent Software PartnershipsLimited Number of Promotions
Professional Website Layout
Generous Welcome Bonus

Welcome Bonus

Using the promo code “MYFTD22” players will get 100% deposit match up to $510 on their first deposit. In order to access these bonus funds, players must complete a 10x playthrough of their deposit. However, this promotion is only available through slot games and cannot be counted as playthrough requirements on table games.

For instance, if you were to deposit just $10, you must wager $100 to have access to the additional $10. Playthrough requirements with only 10x make this welcome offer extra juicy for new customers.


The registration process here is broken into two steps:

  1. Username, email, password, security question
  2. Name, date of birth, cell phone number, address, last four digits of your social security number and agreeing to their terms of service

This may sound like a lot of information, but this is necessary for identifying you. If sites did not ask for this information, it would be a huge red flag.

Payments and Banking

Deposit Methods

  • VIP Preferred (Bank transfer to Hollywood Casino account)
  • Credit and debit card
  • Hollywood Casino Play+ Card
  • PayNearMe: Daily maximum of $500

Withdrawal Methods

  • VIP Preferred: 2-3 business days
  • Hollywood Casino Play+ Card: Immediate
  • Physical check: 2-3 business days processing; 10 days to receive

In using our withdrawal method as a physical check, we received our money in about half the time. The 10 days is a fair estimate, but it should be noted that we got it well before then.

Desktop/Mobile Experience

There are a lot of excellent platforms out there for both desktop and mobile. We have said this before, but when we find new US online casinos, we can reiterate it—Hollywood Casino has perhaps the best overall look and feel to an online casino we’ve encountered.

Everything is just so easily laid out, there are links to everything you’d need, there’s not an overload on graphics to slow the pages down and the alluring red background is aesthetically pleasing.

The desktop version has all the information related to the type of games in the upper-right hand corner of the screen, followed by a graphic advertising their welcome offer. Then below that are the games available to players.

They’re sorted by slots, featured games and table games. These games can be sorted and there is also a search feature to find specific titles.

As you manage to arrive at the bottom of the screen, you’ll find buttons related to their contact information, an about us page, and ways to fund your account.

Also attached to bottom-right hand corner of each page is a live chat function to be able to get immediate support. They are extremely responsive and quick to assist.

The mobile app, available for both iOS and Android, is definitely in its infancy. There are just four slot titles as well as one table title available. Remember, this is a new casino and games will be added daily.

All of the same items at the top of the screen on desktop can be found in a drop-down menu in the upper-left hand corner of the screen on the mobile app.

Game Variety at Hollywood Casino

  • Slots: Hundreds of titles including popular ones such as Divine Fortune and Golden Goddesses
  • Table Games:Video Poker, Roulette, Baccarat, European Roulette, French Roulette, American Roulette, Roulette Advanced

As mentioned, there are no live dealer games at the moment. This online casino has been live for just about a month, so given the number of titles they do have, it’s quite the offering. This will change and be added with time.

Hollywood Casino is partnered with top game developers such as IGT and NetEnt. These are two of the industry go-to’s and the level of product they have for what they have available is second to none.

Betting Limits

The betting limits vary with each game, so it’s hard to discern an actual minimum and maximum amount. As you enter each game, you will find out quickly what you can and cannot wager, though.

Return to Player Percentages

Return to Player Percentages work like this: For example, if a casino had an RTP of 80 percent, players should expect to see 80 percent, or $80, returned to them for every $100 wagered.

Now, this varies from casino to casino. Obviously, the higher the RTP the better. With Hollywood Casino, the RTP information is available on the Game Details page for each game.

VIP Program

There does not appear to be an online VIP program as of yet. However, it would make sense for them to implement it online and tie the two together, which would only help everyone.

Customer Support

Hollywood Casino offers a 24/7 live chat, as well as email and phone support, which is also available 24/7.

At the bottom of each page you will find instant access to the live chat, as well as the Contact Us button, too.

Responsible Gambling Features

At the top of the page with information in regards to games and promotions, you’ll also find a link to Hollywood Casino’s Responsible Gaming section.

Here, Hollywood Casino lays out plans to they have to combat underage gambling, signs that you are experiencing problem gambling, myths about gambling and hotline and organizations you can contact if you feel you have a problem.

This section is chock-full of information, showing us they care deeply about these issues.

Our Verdict

What gets me so interested in Hollywood Casino is just the overall presentation of the product. This doesn’t have the feeling of an online casino whatsoever.

Not that that should be taken in a negative way; it just feels very inviting when you open up the page. Everything is right there for players and there are no gimmicks.

Of course, they want you to play, but they provide you with all of the information you’d ever need. Hollywood Casino offers one of the most professional website we’ve encountered during our reviews.



Hi, I'm Richard Janvrin

"Graduating from the University of New Hampshire with a BA in Journalism, Richard has written for notable sports outlets such as Bleacher Report. Now with Gambling.com, Richard is able to combine his sports and gambling interests to spend time exploring online sportsbooks and casinos."

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Reviewer since December 2018