Hard Rock Casino Review

Hard Rock made its US debut in New Jersey without much fanfare on June 28, 2018 after receiving the OK (along with its partner Gaming International Group). Today, Hard Rock’s online casino and live dealer casino are cruising along, and it even now offers a sportsbook. Here, we will look at this online casino and live casino in more detail.

ProsCons
Available on various platforms Arrived late to the scene
Expansive game library
Numerous banking options

Welcome Bonus

After opting-in to this promotional offer on the cashier page, players can receive up to $1,000 match in addition to 50 bonus spins. The minimum deposit for this is $20. Generally, players must complete a 20x playthrough in order to access this bonus money, but the different game types have different standards:

  • Slots: 100 percent
  • Table Games: 20 percent
  • Video Poker: 20 percent

This means that slot games will be a 1:1 match, dollar for dollar, but for video poker and table games, $5 is essentially equivalent to $1.

How to Register at Hard Rock Casino

If you are a member of Hard Rock’s Wild Card Rewards Program, you will be able to instantly sync that information and be well on your way. Other than that, you will need to complete their registration process to get a new account. Here are the steps of the process:

  1. Email and password
  2. Name, date of birth and phone number
  3. Zip code and address
  4. Create a security question and identify gender
  5. Consent to various terms of service and confirm you are 21 years of age

While it is a bit tedious to go through these several steps, the minimal information needed per page helps make it more interactive and you will see a stacking total of free spins you are getting each step of the process. You do get 50 bonus spins, but there is something about seeing the total increase each step, which makes it unique.

Payments and Banking Methods

Deposit Options

  • ACH/e-Check
  • VISA/MasterCard
  • PayNearMe - This is a cash deposit service available at the retailer 7-Eleven
  • PayPal
  • Play+ - A reloadable card issued by Hard Rock Atlantic City
  • Cash Code - Performing in-person transaction at the Hard Rock Atlantic City Casino

Withdrawal Options

  • Bank transfer
  • ACH/e-Check
  • Cash cage

The minimum and maximum amounts for each method are not listed and while the time to get the money back via withdrawals is not also available, using ACH, we received our winnings back in just days.

Desktop/Mobile Experience

Hard Rock not only has the online casino on desktop, it has it on both Android and iOS, too. For Android users, you will get the app by visiting the site from your mobile phone and downloading the app directly. For iOS, the app is found in the App Store.

Starting with desktop, this is an absolutely phenomenal interface. With a dark and purple color scheme, and being immediately greeted by their “Wheel of Rock” (a wheel in the center of the screen), it’s already a welcoming atmosphere.

On the left side of the screen, you will find a huge bulk of the things you’d need for traversing the site. Here are the buttons, in order:

  • Login
  • Sign up
  • News
  • Games
  • Sports
  • Promotions
  • Rewards/Shop
  • Tournaments
  • Free Contests

There is also a live chat button for customer support at the very bottom of the page.

Clicking on games, you’re brought to the main casino interface. The games are here, and, going from left to right there are the following game options:

  • All Games
  • Top Games
  • New
  • All Slots
  • Featured Games
  • Rockin’
  • Table Games
  • Video Poker
  • Instant Win
  • Live Dealer

For the mobile app, it is almost exactly the same, so users will be happy to learn that you will not need to learn an entire new platform. Outside of some formatting to fit everything on the screen, you will be totally fine in accessing this product from your mobile device.

Game Variety at Hard Rock Casino

  • Video Poker
  • Table Games: Hold ‘Em and Blackjack
  • Instant Win Games
  • Live Dealer Games (Available 11 a.m. - 3 a.m. eastern time): Baccarat, Blackjack, Roulette, Three Card Poker, Texas Hold ‘Em
  • Slots: Hundreds of titles including a popular jackpot slot in Cleopatra

All of these game lobbies are top-tier. There is no inherent lagging or long buffering times. Hard Rock has partnered with top entities such as NetEnt, IGT and Evolution Gaming to make these games possible.

Game Providers

Game Provider IGT
Game Provider NetEnt

Hard Rock Live Casino

Hard Rock Live Casino is also offered on desktop, Android and iOS. You can download the Android app directly on the site, via visiting the site from your mobile device.

On the left side of the screen, you can access the casino by clicking on “Games.” Here, you’ll also find links to the sportsbook, their rewards/shop, tournaments and free contests.

In addition, there is a side scrolling widget you can utilize to go between the different kind of games. This is where you’ll find Live Dealer games, which are also available on mobile, too.

Game Variety at Hard Rock Live Casino

Available from 11 a.m. - 3 a.m. Eastern Time, Hard Rock Live Casino offers five live dealer titles.

  • Baccarat
  • Blackjack
  • Roulette
  • Three Card Poker
  • Texas Hold ‘Em

While these are on Hard Rock, we can also thank Evolution Gaming for assisting in making these five titles possible. The game lobby for these are pristine. The live stream is tremendous and are hosted by both male and females.

All of the hosts do an excellent job of telling you all the necessary information, including current promotions and betting limits for the respective games. There are currently no additional live dealer games exclusive to VIPs.

Betting Limits

With so many games and various titles to choose from, there’s no way to give a definitive answer on the exact betting limits at Hard Rock other than to visit the games you’re interested in and find out that way. This is the best way. Some online casinos will advertise this outright, but Hard Rock does not.

Return to Player Percentages

Again, Hard Rock unfortunately doesn’t appear to have this information anywhere directly on their site, including their terms of service. But, we can explain what Return to Player Percentages are. Essentially, this is what percentage of money wagered at the casino will eventually be awarded back to players.

VIP Program

Currently, the online casino does not offer a VIP Program. They do offer a Wild Card Rewards Program; in which you will get comp dollars. You cannot earn loyalty points from online play yet, though. This is done at the brick-and-mortar casino. We expect a similar program to be added to the online casino soon.

Customer Support

In addition to the live chat window being in the bottom-left corner, there is a “Contact Us” button at the bottom of the page. When you click on this, not only do they advertise their live chat again, but they have their email address and a 24/7 phone number, as well as their FAQ section.

Responsible Gambling Features

Down at the bottom of the page near the “Contact Us” button and in the upper-right corner, you will find links to “Responsible Gaming”.

Not only do they offer information on what organizations and hotlines to reach out to, but they also offer services like a time out, self-exclusion and limits you can set on yourself for deposit, spending and session limits.

Our Verdict

With an attractive interface, well-polished graphics and excellent software partners, it’s hard to beat Hard Rock. Yes, they’ve joined the fold later than their competitors, but they have a product that could definitely transcend them.

Contributors

Hi, I'm Richard Janvrin

"I combine my sports and gambling interests to put new US sports betting and casino websites through the paces to give consumers an unbiased assessment of every site's strengths and weaknesses."

Interests
  • Online sportsbooks
  • Online casinos
  • Online slots
  • Social casinos

Reviewer since December 2018

Company Information

Products:

2

License:

United States

Support Hours:

24/7

Telephone:

+18 778 257 777

Overall Rating [ 5/5 ]

Game Variety - 5/5

Game Quality - 5/5

User Experience - 5/5

Bonuses - 5/5

Slots - 5/5

Supported Platforms

Other Hard Rock Products

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