Reviewed By Richard Janvrin
SugarHouse Online Casino first appeared in New Jersey in 2016, three years after the initial wave of online casinos. Today, the SugarHouse brand is one of the most respected names in the online gaming industry.
In some states where SugarHouse was operating, parent company Rush Street Interactive opted to rebrand the online casino to BetRivers. New Jersey remains the lone state in which Rush Street has maintained the SugarHouse brand.
Without further ado, let's begin this SugarHouse Casino review.
|Welcome offer||Lack of promotions outside of the welcome offer|
|User experience design|
SugarHouse Casino can be played on mobile web browsers, mobile apps and via desktop. Each platform is easy to use, and the site navigation is extremely intuitive. On the homepage of the site, there is a scrolling menu with the real money winners. With a plethora of game options and easy navigation, SugarHouse is a breath of fresh air compared to some other online casinos.
The registration process to create a SugarHouse account at SugarHouse Online Casino is a three-step process. In all, this process takes just a few minutes to finish.
While the SugarHouse account registration itself is three steps, there is a final step to actually activate your account. This includes geolocation software confirming your location. You must be located physically in the state in which you wish to play or where SugarHouse Casino is legal.
In some circumstances, you may be required to show additional proof of identification. You will do this by uploading a photo of some kind of government-issued identification.
Lastly, be sure to only make one SugarHouse Casino account. For example, if you have an account but have only played at SugarHouse Sportsbook, this account is valid for the online casino as well. If you attempt to create a second account, both accounts could result in a permanent ban as this is against the terms of service.
When it comes to casino banking methods – deposit and withdraw options –SugarHouse Online Casino has a respectable number of options. These methods could deter potential users if there is a particular method, they prefer but is not available at the prospective online casino.
In total, there are six deposit methods. These methods include:
In all, most of these methods are fairly well known, but the Play+ Card and PayNearMe may be a bit foreign. The Play+ Card is somewhat like a debit card in that it is a physical card that is issued by SugarHouse Casino and can be used for withdrawals at ATMs. PayNearMe is a cash transaction done at retailers such as 7-Eleven, CVS, and Family Dollar.
With six deposit methods, there is just one less available method for withdrawals. These five methods include four of the deposit methods, including:
The snail mail method is somewhat dying out, but it is nice to see this method still available. All of the methods available have a differing amount of time before you receive the money. For all of these methods, there is a 24-hour processing period.
The main promotion at SugarHouse Casino is the welcome offer. This is an offer that is only available to new players first signing up for the site. Fortunately, our US gambling site has the offer available to players. By using promo code "GAMBLING250", you will receive a 100 percent deposit match up to $250. This is not an offer you will find from any of the other SugarHouse reviews. Perhaps the most compelling part of the promotion is the 1x playthrough requirement. This means that you only need to wager through the bonus money one time to be able to withdraw it. Most online casinos are in the realm of 20x or more.
Beyond this offer, there are not many other offers pertaining to the online casino. There are daily free games available, but the remainder of the promotions are mostly dedicated to the online sportsbook.
Read More about the SugarHouse Promo Code
Overall, the minimum deposit amount at SugarHouse Casino NJ is $10. There are some exceptions, however, including online bill pay, which is $20. All of these methods process instantly after the transaction is complete. Withdrawal limits are also on a similar playing field. Most methods are a $10 minimum. The exceptions are the cash cage (in-person transaction done at Monmouth Park) and a check by mail which is no limits and $300, respectively.
Payouts at SugarHouse Casino NJ are also something to keep in mind, but the RTP (return to player percentage) for slots is upward of 98 percent. This means that for every $1 wagered, 98 cents will eventually return to the player. For blackjack players, some games start as low as 10 cents and up to about $5. Lastly, under the Responsible Gaming section, you can also set limits on deposits and spending.
The SugarHouse Casino app is more or less a mirror image of the same as desktop. One difference is the collapsible drop-down menu in the upper left-hand corner that lists options such as promotions, rewards, help center, sportsbooks, and all games. These same options are also listed in a horizontal menu across the bottom of the app with icons that are easily identifiable. The game pages are also condensed, listed in rows of two with a filter and search bar right above the listed games. The SugarHouse app works phenomenally. It's not a far cry from the desktop platform creating ease of access. Sometimes mobile apps can be looked at as somewhat of an afterthought but if you're ever on the go, the SugarHouse app is one you can look forward to playing.
The SugarHouse Casino name brand is dwindling, but still around. While the SugarHouse name may be disappearing, it is, of course, the same casino as BetRivers with a different name. Nonetheless, let's see where SugarHouse still exists.
The oldest branch of the SugarHouse namesake, SugarHouse NJ came to the state in 2016. Parent company Rush Street Interactive carved out a well-respected name for the platform there and is now one of the most respected entities in the country. SugarHouse NJ is partnered with Monmouth Park and is licensed by the New Jersey Division of Gaming Enforcement.
Read About Casinos in New Jersey
Regardless of the type of games you wish to play, there is something for everyone at SugarHouse Casino NJ. You will be hard-pressed to not find any kind of online casino game and that includes live dealer games. In fact, there are even game types you do not traditionally see at online casinos found right here at SugarHouse Casino NJ. These are referred to as novelty games. Let's run down each game type.
At SugarHouse Casino Online, there is an abundance of real money slots to choose from. In fact, there are over 900 options to choose from. These range from well-known titles, jackpot slots, exclusive slots, and more. There are very few (if any) casinos with a larger library.
SugarHouse Casino Online has 12 blackjack options to choose from. This includes live blackjack as well. Under the game filters, you will find it under the Table & Card Game section. There is a blackjack section, but this currently does not populate for whatever reason. There are many variations of online blackjack, and with several different options, your preferred method will more than likely be available.
At SugarHouse Casino Online, you will have nine roulette options to choose from. Like blackjack, this includes a live option. There are many variations of online roulette including American, European, First Person, French, and more.
There are several online poker options available at SugarHouse Casino NJ. There are many popular titles including Three Card, Hold'em, Texas Hold'em, and 3 Card Stud.
With 13 options to choose from, this is a robust section of SugarHouse Casino NJ. There are many titles here that if you've played online casinos before you will be familiar with. The list includes Game King, Triple Play, Ten Play, Five Play, and more!
Although there are four options to choose from, you will also be able to play Baccarat as a live game. The other options include two normal baccarat casino games and a first-person option.
SugarHouse Casino NJ does offer three live dealer games. These include Baccarat, Roulette, and Blackjack. Compared to other online casinos with live dealer games, this is a smaller section, but there are also plenty of online casinos that do not even offer live dealer casino games.
While there are your normal run-of-the-mill online casino games available, there are other types of games you can play. These include Video Bingo, Keno, Slingo, and some virtual sports betting games. The virtual titles include Soccer, Cars, Greyhounds, Horses, and more.
Available Casino Games
With so many games to choose from, one might expect the game quality to be less than stellar on some titles. However, that is not the case at SugarHouse Casino NJ. With over 1,000 combined titles, we can confidently say that these games are all top-notch. Playing through a large sample of games, we found that everything loads with ease and there is no lag or buffering to deter the experience. With many well-known titles being on board, this means that there are numerous well-regarded online casino game developers that have had a hand in making this library strong. There are some exclusive games as well. These operated at the same rate as the more well-known titles. All in all, regardless of which game you wish to play, you will have an easy time at SugarHouse Casino NJ.
Regardless of the platform on which you choose to experience the SugarHouse Casino, you will experience nothing short of a stress-free experience. The desktop platform is so well proportioned and easy to follow. The majority of the information can be found without even scrolling on the homepage. Everything you'd need from the promotions and rewards tab at the top of the page to the games and the many filters in the middle of the page are all right there for you to explore. The user experience and user design of this desktop platform are impeccable and make it easy for even the most novice of players to traverse.
SugarHouse Casino NJ does offer a loyalty program. The loyalty program is called iRush Rewards. iRush Rewards is an 11-tier loyalty program, with levels 1-10 and also the elite tier. As you progress through each tier, you unlock more and more perks and rewards. These rewards range from bonus store access at level one to custom deposit limit assistance at level five, and all the way up to free dinners and VIP transportation at levels 10 and beyond.
When you play at SugarHouse Casino, you will notice a progress bar at the top of the page. This calculates where you currently stand for the rewards program. The points work on a 60-day rolling period and for the first 30 days, you keep all the points you've earned. This means that during your first 30 days of playing, those points will stick with you, and every 60 days it will start over, but those points from the first 30 days will stick with you. For example, if you earn 40 points from the first 30 days and get 120 more for the next 30 days, you will have 160 and be Level 2. However, on Day 61, you will go back to having 40 points and start back over.
Each level requires a different number of points. Here is a full breakdown:
You earn points based on the game's return to player percentage.
With online casinos and sportsbooks becoming more and more accessible over the last few years, this will only benefit the users. Long gone are the days of being limited to a few online casinos and having to work within their given parameters. Today, online casinos are vying to get your attention, and as cliche, as it sounds, peace of mind is still something people seek in anything.
In coming to these various states around the country, these online casinos must adhere to certain protocols and have systems in place to protect customer's data, including encryption software for that data. Online casinos are licensed and regulated by the states in which it legally operates. In New Jersey, this is the New Jersey Division of Gaming Enforcement.
Found in the upper right-hand corner of the SugarHouse Casino page, players will find the Responsible Gaming section. Here, players can get educated on many aspects of online casino play and is also created to assist those who may be struggling with gambling addiction.
This section highlights how to create better passwords, support services and also underage gambling.
However, this section, as mentioned really makes it a point to offer a helping hand to those struggling with gambling addiction. Some items provided are contact information to both local and national helplines with contact information.
SugarHouse Casino also offers in-house help, allowing players to set limits on various elements of play. This includes deposits, spending, and session time. Players can also implement faster time-out periods, self-exclusionary periods which can last upward of five years or permanent account closure.
While SugarHouse Casino is, ultimately, a business, and the desire is to make money, the other component is to foster an environment that is fun to explore and play in.
There is another section of Responsible Gaming that offers tips for gambling and also discusses some of the myths. At the end of the day, gambling is meant to be entertainment. You should never wager money you cannot afford to lose. This is important information to relay in these kinds of SugarHouse Casino reviews.
Customer service is a vital aspect of online casinos. Without certain options, that could make seeking help that much more difficult.
To locate the customer service options, you will find a "Help Center" button at the top of the page.
Here, you will find an assortment of FAQ threads and other customer service options.
These other options include live chat, email support, and phone support. The live chat is available from 9:30 a.m.-2 a.m. ET. Email is available whenever, but you may receive a response within that same timeframe.
Lastly, there is text support. This is not a method we often see but makes total sense to have. This added support method will make reaching customer service as easy as possible to receive.
SugarHouse Casino NJ has been a longtime player in the online casino space here in the United States. In that time, not only has its reputation grown tremendously, but the online platform has also flourished. There are some minor flaws, such as the blackjack game section under the filters not populating correctly, but those are mostly minor. When it comes to flaws on a larger scale, the only one we can really point to is the lack of promotional offerings beyond the welcome offer. Other than this, just about every aspect of SugarHouse Online Casino is more than you'd expect from most online casinos with a robust game library. For starters, the SugarHouse promo code is an excellent welcome offer and the user design that will leave the competition envious. If you're in New Jersey and play online casinos but have yet to play SugarHouse Casino at the time of this SugarHouse Casino review, what's the hold-up?